How can I complain about bus services of West Bengal Transport Corporation (WBTC)?

Transportation
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If you have complaints about bus services of West Bengal Transport Corporation (WBTC) such as online bus ticket booking (cancellation, refund, or service charges), Joy/Heritage/Special ride, Puja Parikrama buses, delayed bus/punctuality, or misbehaviour by bus conductors/drivers, follow these steps and use the provided contact details to make your complaint with West Bengal Roadways:

Register your bus complaints to WB Roadways - WBTC
Register your bus complaints to WB Roadways - WBTC1512×720 76.6 KB

WBTC Helplines:

  • Helpline Numbers: Contact WBTC’s customer care by calling +913322361916 or +91332237269212. For online ticket booking issues, call to 8697733391 or 8697733392.
  • WhatsApp: Message WBTC on their WhatsApp number: +919830177000.
  • Email: Send your bus ticket complaint via email to onlinebookingctc@gmail.com.

File an Online Complaint

  • Visit the official WBTC website (wbtconline.in) and navigate to the ‘Complaints’ section or login into your account to open the online complaint form.

  • Fill in the complaint form with all the required details, including your contact information and a detailed description of the issue (e.g. ticket number (PNR), bus number, route, depot, and photos/documents).

  • Submit the form.

Finally, you will receive a confirmation or reference number for your complaint. Use it to track status and escalate to divisional or corporate office, if not resolved.

Escalation to Head Office:

If your issue is not resolved satisfactorily, you can escalate it to higher authorities. You can write a formal letter addressed to the Managing Director of WBTC, mentioning your previous complaint reference number and the lack of resolution. Send this letter to the head office address:

  • Managing Director, West Bengal Transport Corporation (WBTC), Paribahan Bhavan – I, 12, R.N. Mukherjee Road, Kolkata 70000123.

Still, have problem? :person_tipping_hand:t6: Reply below with your concerns. :point_down:t5:

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Everyday i stand at Deshapriya Park Busstand , Kolkata for boarding S5 or S10A to ply at home(howrah) after office hours. But unfortunately , being the only passenger for the said bus the conductor is too reluctant to stop and allow me to board inside the bus even when i show them gesture to stop the bus. The driver is not even bothered to take any passenger even when the hour needs it. He prefers to ply almost empty bus at the peak hours. This is happening frequently causing mammoth inconvenience to passengers.

Sir, your intervention is highly solicited in this matter so that conductor and driver at least justify their month end salaries by doing their stipulated jobs in a proper manner.

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Dear @Anshuman_Ghosh,

We have provided the necessary information above to help address your issue. Please follow the steps mentioned to resolve it.

If the issue remains unresolved, you can escalate the matter by visiting Public Grievance Monitoring System. This portal ensures responsive, accountable, and transparent grievance redressal by the West Bengal State Government. It allows for speedy redress and effective monitoring of your concerns while providing fast access for citizens.

Let us know if you need further guidance.