To file a complaint regarding bus services of Kerala State Road Transport Corporation (KSRTC) such as online ticket booking, cancellation, delayed buses, misbehaving by conductor/driver, or quality of bus service, follow this guide and use the provided contact details of the Kerala Roadways to make your bus complaint:
KSRTC Helplines (Kerala Roadways):
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Helpline Number: Dial the 24x7 toll-free number 18005994011. For route-related inquiries, you can contact 04712463799 or 9447071021.
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WhatsApp: Message on [+919497722205](WhatsAppನಲ್ಲಿ ಹಂಚಿಕೂಳ್ಳಿ ?text=Hi) to contact the social media cell of KSRTC
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Email: Send your complaints via email to rsnksrtc@kerala.gov.in.
For general enquiry, you may email to occ.ksrtc@kerala.gov.in.
Steps to File a Complaint Online:
To file a complaint online with the KSRTC, you can follow these steps:
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Access the KSRTC Portal: Visit the official KSRTC website (onlineksrtcswift.com) or use their mobile app if available.
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Feedback Section: Look for a ‘Feedback’ or ‘Contact Us’ option on the website, which is found in the main menu or at the bottom of the page.
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Fill in the Complaint Form: Once in the feedback section or successfully logging in to your account, you should find an online form where you can enter your complaint details. Provide all the necessary information including your contact information and the specifics of your complaint (with bus number and ticket ID/PNR).
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Submit the Complaint: After filling out the form, review the information to ensure accuracy, and then submit your complaint. You should receive a confirmation message or email acknowledging receipt of your complaint.
You can also log in by clicking “Login/Signup” or use the mobile app to lodge your complaint online to the state road transport corporation.
If your bus complaints are not resolved, you may also contact the respective bus depot manager by using the contact details provided on the directory page of the Kerala Roadways website. Contact details of some divisional depots are:
| Bus Stand | Contact Number |
|---|---|
| Alappuzha | 04772252501 |
| Chittoor | 04923227488 |
| Ernakulam | 04842372033 |
| Kannur | 04972707777 |
| Kasargode | 04994230677 |
| Kollam | 04742752008 |
| Kottayam | 04812562908 |
| Kozhikode | 04952723796 |
| Munnar | 04865230201 |
| Palakkad | 04912520098 |
| Thrissur | 04872421150 |
| Trivandrum | 04712752533 |
Escalation to Higher Authorities:
If your issue is not resolved satisfactorily, you can escalate it to the higher authorities at the Corporate Head Office in Trivandrum. The address is:
- Address: Office of Managing Director, TRANSPORT BHAVAN, Fort, Trivandrum, Kerala, India, Pin 695023.
- Phone Number: 04712463799
Additionally, you may email to the Chairman & Managing Director at cmd@kerala.gov.in or call at the contact number 04712462829.
Tips: While lodging your complaint, provide all necessary details when filing a complaint, including the date and time of the incident, bus number, ticket ID, and any other relevant information to support your case (e.g. name of driver or conductor, photo of bus, etc.).
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