To file bus complaints regarding the Maharashtra State Road Transport Corporation (MSRTC) such as bus fares, quality of bus service, ticket booking, misconduct by conductor/drivers, or other bus delays/cancellation concerns, you can follow these steps:
MSRTC Customer Support:
- Helpline Number: Contact the MSRTC Call Center at the toll-free number 1800221250 for any assistance or queries.
- Customer Care: For technical assistance, please call 022-23053992 and the central office can be reached at 022-23023900.
- Email: You can send an email to msrtchelpdesk@gmail.com.
Steps to file an online complaint:
- Visit the official MSRTC website: https://msrtc.maharashtra.gov.in/
- Click “Grievance & Redressal” to open the grievance form page.
- Fill out the complaint form with details such as the complaint title, your full name, email ID, mobile number, location, address, bus ticket number, and the specifics of your complaint.
- You can also view a list of departments and branches related to your query on the same page.
Escalating to Divisional Office:
If your issue is not resolved at the customer care level, you can escalate it by sending an email or written complaint to the concerned divisional office. You can use these
contact details for the divisional offices or visit the contact page of the Maharashtra Roadways.
Approaching Higher Officials:
For unresolved issues, you may approach higher officials by drafting a formal letter addressed to the Vice Chairman & Managing Director or the Chairman of MSRTC. Ensure that your letter is professional, includes all relevant details of your complaint, and is sent via registered post or email to the central office.
Contact details of the central office:
- Email: chairmanmsrtc@gmail.com
- EPABX No.: 22-23023900
- Address: Maharashtra Parivahan Bhavan, Dr Anandrao Nair Marg, Mumbai Central, Mumbai, 400008.
Remember to keep a record of all communications and reference numbers related to your complaint for future follow-ups. It’s important to provide as much detail as possible when filing a complaint to facilitate a swift resolution.
Tips: If your bus complaints or issues related to misconduct, corruption, or other concerns are not resolved by the MSRTC, you can lodge a public grievance online to the Department of Transportation through the Public Grievance Registration portal of the government of Maharashtra.
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