Where to file bus complaints of MSRTC (Maharashtra Roadways)?

To file bus complaints regarding the Maharashtra State Road Transport Corporation (MSRTC) such as bus fares, quality of bus service, ticket booking, misconduct by conductor/drivers, or other bus delays/cancellation concerns, you can follow these steps:

MSRTC Customer Support:

  • Helpline Number: Contact the MSRTC Call Center at the toll-free number 1800221250 for any assistance or queries.
  • Customer Care: For technical assistance, please call 022-23053992 and the central office can be reached at 022-23023900.
  • Email: You can send an email to msrtchelpdesk@gmail.com.

Steps to file an online complaint:

  • Visit the official MSRTC website: https://msrtc.maharashtra.gov.in/
  • Click “Grievance & Redressal” to open the grievance form page.
  • Fill out the complaint form with details such as the complaint title, your full name, email ID, mobile number, location, address, bus ticket number, and the specifics of your complaint.
  • You can also view a list of departments and branches related to your query on the same page.

Escalating to Divisional Office:

If your issue is not resolved at the customer care level, you can escalate it by sending an email or written complaint to the concerned divisional office. You can use these
contact details for the divisional offices or visit the contact page of the Maharashtra Roadways.

Division Phone Number Email
Acola +917242489261 dcstakola@gmail.com
Ahmednagar +912412416601 dcahmadnagar@gmail.com
Amravati +917212662285 dcamtst@gmail.com
Aurangabad +912402242150 dstat_awb@rediffmail.com
Beed +912442222505 dcstbeed@gmail.com
Bhandara +917184252487 dcstbhn@rediffmail.com
Buldhana +917262242593 bld_msrtc@rediffmail.com
Chandrapur +917172255972 dcst_chn@rediffmail.com
Dhule +912562237416 dcdhule2@gmail.com
Gadchiroli N/A dc.stgdc@gmail.com, star786.2014@gmail.com
Jalna +912482220532 dcstjalna@rediffmail.com, dcjalna@gmail.com
JALGAON +912572228273 dcjalgaon23@gmail.com
Kolhapur +912312654474 dcstklp@gmail.com
Latur +912382228994 dcslatur@gmail.com
Mumbai +912225101184 statmumbai2007@rediffmail.com, dpomumbai@rediffmail.com
Nagpur +917122726267 dcstngp@gmail.com
Nanded +912462260175 dcstnnd@rediffmail.com
Nashik +912532309320 dcstnsk1@gmail.com
Osmanabad +912472222216 dcstosb@gmail.com
Palghar +912525254942 dcpalghar@gmail.com
Parbhani +912452223127/234148 dcstparbhani@gmail.com
Pune +912024447693 dcmsrtcpune@yahoo.com
Raigad +912143252289 dcst_raigad@rediffmail.com, dcstraigad@gmail.com
Ratnagiri +912352223510 dcstrtn2006@rediffmail.com
Sangli +912332332113 dcstsgl@gmail.com
Satara +912162331850 dstatstr@yahoo.co.in, dcsatara@gmail.com
Sindhudurg +912367232122 msrtcsnd@rediffmail.com
Solapur +912172733330 dcstslp@gmail.com
Thane +912225331132 msrtcdcthane@gmail.com
Wardha +917152260646 dcstwrd@gmail.com
Yavatmal +917232245132 msrtcyavatmaltraffic@gmail.com

Approaching Higher Officials:

For unresolved issues, you may approach higher officials by drafting a formal letter addressed to the Vice Chairman & Managing Director or the Chairman of MSRTC. Ensure that your letter is professional, includes all relevant details of your complaint, and is sent via registered post or email to the central office.

Contact details of the central office:

  • Email: chairmanmsrtc@gmail.com
  • EPABX No.: 22-23023900
  • Address: Maharashtra Parivahan Bhavan, Dr Anandrao Nair Marg, Mumbai Central, Mumbai, 400008.

Remember to keep a record of all communications and reference numbers related to your complaint for future follow-ups. It’s important to provide as much detail as possible when filing a complaint to facilitate a swift resolution.

:tipping_hand_man:t5: Tips: If your bus complaints or issues related to misconduct, corruption, or other concerns are not resolved by the MSRTC, you can lodge a public grievance online to the Department of Transportation through the Public Grievance Registration portal of the government of Maharashtra.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: