To file a complaint about bus services of the Jammu & Kashmir Road Transport Corporation (JKSRTC) such as online AC/non-AC bus ticketing (cancellation, refund, or fare/service charges), misconduct by drivers or conductors, punctuality (delayed bus), bus passes, or quality of service within bus (Passenger, AC, Volvo, or Non-AC), you can use the following contact details and follow these steps to contact the Jammu & Kashmir Roadways:
JKSRTC Helplines:
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Helpline Number: Call the JKSRTC helpline at 01912577475. Dial the toll-free number 108000659545 for online bus booking services.
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Email: You can send an email to help.jkrtconline@gmail.com for issues related to online ticket bookings. For general queries and bus complaints, email to gmjksrtc121@gmail.com.
For complaints regarding other services of J&K Roadways, email to jkrtcoperationskmr@gmail.com (bus operations) or jkrtcgmload@gmail.com (Load and Freight)
Steps to file an online complaint:
- Visit the JKSRTC Official Website (jksrtc.co.in).
- Navigate to the “Public/User Grievance Redressal” section to open the online complaint form. For Star bus services, navigate to “Any Query?” and click the “Grievance” option.
- Provide a detailed description of the issue you faced with the SRTC services including bus number, ticket number (PNR), and bus route.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the JKSRTC mobile app to access online booking services or to lodge your complaints related to the bus.
Escalation to Head Office:
If the Unit Officer or customer support team is unable to resolve your complaint, escalate it to the General Manager (Operation) and Managing Director at the head office of the Jammu & Kashmir Road Transport Corporation. You can contact the General Manager(Ops) of the respective division by phone number here:
| Division | Phone Number |
|---|---|
| Kashmir | 01942457301 |
| Jammu | 01912435262 |
Further, you can write a complaint letter including the reference/acknowledgement ID to the Managing Director at:
- Phone Number: 01942472436, 01912476290
- Email: jksrtc@gmail.com
- Address: Jammu & Kashmir Road Transport Corporation, Rail Head Complex, Jammu, M.A. Road, Srinagar
While escalating your complaint, provide all relevant details of your complaint, including date, time, bus route, and any supporting evidence you may have.
To know the contact details of all designated officials, visit the contact page provided on their official website.
Tips: If your complaint is not resolved by JKSRTC, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
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