To file a complaint about bus services of the Andhra Pradesh State Road Transport Corporation (APSRTC) such as delayed buses, quality of service within the bus, logistics delivery (parcel & cargo services) punctuality, misconduct by drivers or conductors, online bus ticketing (cancellation, refund, or fare/service charges), or bus pass, you can use the following contact details and follow these steps to contact the Andhra Pradesh (AP) Roadways:
APSRTC Helplines:
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Helpline Number: Call APSRTC’s customer care at 08662570005 to lodge your bus complaints regarding passenger travel or online bookings.
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Customer Service: For issues related to Parcel and Cargo transport, dial 08662570006.
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Email: For written complaints or inquiries, send an email to customercare@apsrtconline.in. To get help for e-ticketing or refunds, email to online.support@apsrtconline.in.
If you have grievances about the logistics services, email your concern with booking ID to logistics@apsrtc.ap.gov.in.
Steps to File an Online Complaint:
- Visit the APSRTC official website (apsrtc.ap.gov.in/).
- Navigating to the ‘Grievances’ section or login to your account (for e-ticketing disputes)
- Open the online complaint form.
- Fill out the complaint form with all necessary details such as bus number, route, ticket ID, and description of the issue.
- Attach supporting documents or photos of the bus (if any)
- Submit the form.
Finally, note down the reference/acknowledgement ID to track status. You can also use the APSRTC mobile app to make your bus complaints and access online ticketing services.
If your previous complaints are not resolved, contact the regional manager or designated officer of the bus depot by using the phone number or email provided on the contact page of the Andhra Pradesh Roadways’s website.
Contact details of some regional managers are:
| Regional Manager | Phone Number | |
|---|---|---|
| Ananthapur | 9959225847 | rmtpt@apsrtc.ap.gov.in |
| Chittoor | 9959225659 | rmtpt@apsrtc.ap.gov.in |
| East Godavari | 9959225524 | rmrjy@apsrtc.ap.gov.in |
| Guntur | 9959225412 | rmgnt@apsrtc.ap.gov.in |
| Kadapa | 9959225768 | rmkdp@apsrtc.ap.gov.in |
| Krishna | 9959225446 | rmvja@apsrtc.ap.gov.in |
| Kurnool | 9959225805 | rmkrnl@apsrtc.ap.gov.in |
| North Coastal Region | 9959225603 | rmnec@apsrtc.ap.gov.in |
| Nellore | 9959225635 | rmnlr@apsrtc.ap.gov.in |
| Prakasam | 9959225690 | rmogl@apsrtc.ap.gov.in |
| Visakhapatnam | 9959225580 | rmvsp@apsrtc.ap.gov.in |
| West Godavari | 9959225479 | rmelr@apsrtc.ap.gov.in |
Escalation to Head Office:
In case the issue is not resolved satisfactorily by the customer support team, bus depot, or regional managers, escalate the complaint to higher authorities such as the Executive Director of respective zonal offices and the Managing Director at the Corporate Office of APSRTC. You can write a complaint letter or email to these officials.
Contact the zonal Executive Directors at:
| Zonal Office | Phone Number | |
|---|---|---|
| Nellore | 7093323268, 08612308533 | ednlr@apsrtc.ap.gov.in |
| Kadapa | 08562256328, 9154279190 | edkdp@apsrtc.ap.gov.in |
| Vijayawada | 9959226397, 9959226086 | edvja@apsrtc.ap.gov.in |
| Vizianagaram | 08922255684, 9121284807 | edvzm@apsrtc.ap.gov.in |
Further, you can write a letter to the Managing Director with acknowledgement receipt of the previous unresolved complaint and expected resolution from the office at:
- Phone Number: 08662524233
- Email: vcnmd@apsrtc.ap.gov.in
- Address: Andhra Pradesh State Road Transport Corporation, RTC HOUSE, 1st Floor NTR administration Block, Pandit Nehru Bus Station in Vijayawada-520013
To know the contact details of all designated officials, visit the corporate office page from the contact directory provided on their official website.
Tips: If your complaint is not resolved by APSRTC, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
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