Bus conductor taking more fare by adding before to instead of exact stop

[complainthub]

Dear @Daivik_Ch

We understand your frustration with this issue. To raise your complaint about APSRTC bus no. AP11Z7572 charging excess fare by boarding before the designated stop, please contact APSRTC Customer Care at 08662570005 (8AM–8PM) or email customercare@apsrtconline.in with bus number, boarding/alighting points, date, time, and conductor badge number. Alternatively, submit feedback via APSRTC portal or visit your nearest APSRTC division office.

@complainthub

Steps to File an Online Complaint:

• Visit the APSRTC official website (apsrtc.ap.gov.in/).
• Navigating to the ‘Grievances’ section or login to your account (for e-ticketing disputes)
• Open the online complaint form.
• Fill out the complaint form with all necessary details such as bus number, route, ticket ID, and description of the issue.
• Attach supporting documents or photos of the bus (if any)
• Submit the form.

Finally, note down the reference/acknowledgement ID to track status. You can also use the APSRTC mobile app to make your bus complaints and access online ticketing services.

If your previous complaints are not resolved, contact the regional manager or designated officer of the bus depot by using the phone number or email provided on the contact page of the Andhra Pradesh Roadways’s website.

If unresolved, escalate to the Regional Manager, Hyderabad Region and file a grievance with the National Consumer Helpline (1800-11-4000)

If still need help, reply to us.