An unpleasant incident that happened today while I was traveling in Bus No: AP31Z 0539.
As per the government scheme, bus travel for women is free in metro services. Usually, even my ordinary bus pass is considered valid, and when asked, I show my Aadhaar as proof. Today, however, the conductor demanded an extra ₹10 despite me showing my valid pass. When I then showed my Aadhaar, instead of responding politely, he threw my bus pass back at me and spoke in a very rude and harsh manner, raising his voice unnecessarily.
This behavior was extremely disrespectful and caused me great inconvenience. As a regular passenger, I believe staff should treat commuters with basic courtesy.
I kindly request you to take appropriate action against the said conductor and ensure such behavior is not repeated in the future.
Details:
Bus Number: AP31Z 0539
Date & Time of Incident: 25th August 2025
4: 45 pm
Location/Route: 500 number bus incident occurred at sheela nagar.
We’re sorry to hear about the disrespectful behavior you faced on Bus No: AP31Z 0539 near Sheela Nagar on 25th August at 4:45 PM. For official action, please lodge a complaint with APSRTC by calling 08662570005 or emailingcustomercare@apsrtconline.in. Mention the date, time, route, and details of the conductor’s behavior.
You may also escalate the issue to the AP Transport grievance cell through the state grievance portal, if not resolved.