Today while I’m travelling to hometown I found a women standing with a bag of luggage who unable to carrying it, which was lot of weight, when she is entering into a bus her husband kept the luggage on busy steps way, so bus driver and conductor told please keep the luggage on busy luggage which is down, so her husband immediately took the luggage and tried to keep the luggage on the luggage box, but he tried for two to three time but unable to open the luggage box, so he kept on the bus and immediately he went due to some personal work, but the driver and conductor is not allowing the luggage inside bus and they are not even helping the women to keep the luggage on the luggage box. Later she getoff from bus without travelling.
I can see the villages buses are few and the buses will come after waiting for one hour not more than that. After waiting for long time if same incident happened to me I’ll be feeling so sad.
And conductor is not even able to identify which is orginal aadar card or Xerox which makes passengers uncomfortable.
Bus number: TG03
Uppal ring road to Thorrur
Around 4:00 pm to 4:30 pm the bus was started from uppal ring road
Date: 3 Feb 2025
One more Issue: I noticed lots of time whenever I’m travelling, whenever women’s are travelling on free bus scheme I’m seeing conductor or bus driver is not even giving respect to womens and I can see the behaviour is not good towards the women because they are travelling for free.
As per your case, you also observed that the conductor was unable to differentiate between an original Aadhaar card and a Xerox copy, which caused inconvenience to passengers. More concerning is your repeated experience of disrespectful behavior from bus conductors and drivers toward women traveling under the free bus scheme. This kind of gender-based discrimination and lack of courtesy is unacceptable and needs to be addressed by the Transport Department. The steps you can take:
1. File a complaint with the Telangana State Road Transport Corporation (TSRTC)
Since the bus (TG03) operates under TSRTC, you can file a formal complaint against the driver and conductor. The Telangana Transport Department has a grievance system where you can:
Call the TSRTC customer complaint number+914069440000 or 04023450033.
Visit the nearest TSRTC depot and submit a written complaint.
Submit a complaint online through the Telangana State Transport grievance portal by following these instructions:
Make sure to include:
Bus number: TG03
Route: Uppal Ring Road to Thorrur
Date and Time of the incident: February 3, 2025 (4:00 PM – 4:30 PM)
Nature of complaint: Negligence in assisting passengers, mistreatment of women travelers, and poor behavior of staff.
Any supporting photos or videos (if available).
This complaint will initiate disciplinary action against the bus staff and may lead to stricter enforcement of passenger-friendly policies.
2. Report to the Telangana Women’s Commission for Harassment of Female Passengers
Since you observed a pattern of disrespectful behavior toward women traveling under the free bus scheme, you can report this issue to the Telangana Women’s Commission. The Commission takes action against discrimination and harassment against women in public transport.
Call their helpline number and report the repeated mistreatment of female passengers.
If the problem persists, visit their office and submit a detailed complaint. You can also lodge an online complaint by visiting the state Telangana Women’s Commission portal.
This can force the transport authorities to train their staff properly and enforce strict policies on respectful treatment of all passengers, especially women.
3. Escalate the Issue to the Transport Commissioner
If no immediate action is taken, escalate the complaint to the Telangana Transport Commissioner, who oversees the conduct of TSRTC staff.
Request a mandatory gender-sensitivity training program for all bus drivers and conductors.
Demand a stricter policy against misconduct towards women.
Lodge a public grievance online through state grievance portal by following these instructions:
This step can ensure long-term changes in the way RTC staff treat passengers, especially women. If still need help, reply to us.