To file a complaint about bus services of Telangana State Road Transport Corporation (TSRTC ) (also known as Telangana Roadways) such as online travel booking (cancellation, refund, cargo/parcel/logistics services, or quality of bus services), delayed bus, or misconduct by its conductors/drivers, you can follow these steps and use the provided contact details and methods for lodging your bus complaints:
TGSRTC Customer Support:
- Helpline Number: You can call the 24/7 customer support helpline at +914069440000 or 04023450033.
- Customer Care: For complaints related to the Hyderabad City Bus Pass, call the helpline number 8008204216.
- Email: For e-ticketing, refunds, or other related complaints, send an email to online.support@tsrtcbus.in.
You can also use the mobile app or login to your account to make your complaint with TGSRTC.
File an Online Complaint:
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Online Portal: Visit the official TSRTC website at www.tsrtc.telangana.gov.in and login to your account.
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Support: Click the “Feedback & Suggestions” or “Contact Us” section to open the online complaint form.
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Fill out the Complaint Form: Provide all the necessary details in the online complaint form, including your contact information and the specifics of your complaint such as bus number, ticket ID (PNR), driver details, delayed bus, or quality of services.
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Submit the Form: Review the information and submit the form. You should receive a confirmation and a complaint reference number.
For disputes regarding bus passes, visit the TGSRTC bus pass portal. If not resolved, contact your bus depot or regional manager.
Escalation to Regional Manager:
If your previous bus complaints are not resolved satisfactorily, you can escalate it to higher authorities such as the regional manager and managing director of the state road transport corporation. The contact details of these officers and respective bus depots are provided on the contact page of the official website of Telangana roadways.
Contact details of some regional managers are:
| Region | Phone No. | |
|---|---|---|
| Adilabad | 9959225996 | rmadb@tsrtc.telangana.gov.in |
| Hyderabad (City Operations) | 8374499915 | rmhyd@tsrtc.telangana.gov.in |
| Karimnagar | 9959225914 | rmkrmr@tsrtc.telangana.gov.in |
| Khammam | 9959225953 | rmkmm@tsrtc.telangana.gov.in |
| Mahaboobnagar | 9959226281 | rmmbnr@tsrtc.telangana.gov.in |
| Medak | 9959226262 | rmmdk@tsrtc.telangana.gov.in |
| Nalgonda | 9959226300 | rmnlg@tsrtc.telangana.gov.in |
| Nizamabad | 9959226011 | rmnzb@tsrtc.telangana.gov.in |
| Secunderabad (City Operations) | 9959900808 | rmsd@tsrtc.telangana.gov.in |
| Ranga Reddy | 9959226241 | rmrr@tsrtc.telangana.gov.in |
| Warangal | 9959226040 | rmwl@tsrtc.telangana.gov.in |
Finally, you may contact the Vice-Chairman & Managing Director at the corporate office to raise your concerns about the quality of bus services:
- Phone Number: 04027601313
- Email: md@tsrtc.telangana.gov.in
Keep a record of all communications, bus numbers, PNR, and reference numbers related to your complaint for future reference.
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