Behaviour of conductor or Bus driver

[complainthub]

Dear @Dumbala_Lavanya

As per your case, you also observed that the conductor was unable to differentiate between an original Aadhaar card and a Xerox copy, which caused inconvenience to passengers. More concerning is your repeated experience of disrespectful behavior from bus conductors and drivers toward women traveling under the free bus scheme. This kind of gender-based discrimination and lack of courtesy is unacceptable and needs to be addressed by the Transport Department. The steps you can take:

1. File a complaint with the Telangana State Road Transport Corporation (TSRTC)

Since the bus (TG03) operates under TSRTC, you can file a formal complaint against the driver and conductor. The Telangana Transport Department has a grievance system where you can:

• Call the TSRTC customer complaint number +914069440000 or 04023450033.
• Visit the nearest TSRTC depot and submit a written complaint.
• • Submit a complaint online through the Telangana State Transport grievance portal by following these instructions:

@complainthub

• Online Portal: Visit the official TSRTC website at www.tsrtc.telangana.gov.in and login to your account.
• Support: Click the “Feedback & Suggestions” or “Contact Us” section to open the online complaint form.
• Fill out the Complaint Form: Provide all the necessary details in the online complaint form, including your contact information and the specifics of your complaint such as bus number, ticket ID (PNR), driver details, delayed bus, or quality of services.
• Submit the Form: Review the information and submit the form. You should receive a confirmation and a complaint reference number.

Make sure to include:

• Bus number: TG03
• Route: Uppal Ring Road to Thorrur
• Date and Time of the incident: February 3, 2025 (4:00 PM – 4:30 PM)
• Nature of complaint: Negligence in assisting passengers, mistreatment of women travelers, and poor behavior of staff.
• Any supporting photos or videos (if available).

This complaint will initiate disciplinary action against the bus staff and may lead to stricter enforcement of passenger-friendly policies.

2. Report to the Telangana Women’s Commission for Harassment of Female Passengers

Since you observed a pattern of disrespectful behavior toward women traveling under the free bus scheme, you can report this issue to the Telangana Women’s Commission. The Commission takes action against discrimination and harassment against women in public transport.

• Call their helpline number and report the repeated mistreatment of female passengers.
• If the problem persists, visit their office and submit a detailed complaint. You can also lodge an online complaint by visiting the state Telangana Women’s Commission portal.

This can force the transport authorities to train their staff properly and enforce strict policies on respectful treatment of all passengers, especially women.

3. Escalate the Issue to the Transport Commissioner

If no immediate action is taken, escalate the complaint to the Telangana Transport Commissioner, who oversees the conduct of TSRTC staff.

• Request a mandatory gender-sensitivity training program for all bus drivers and conductors.
• Demand a stricter policy against misconduct towards women.
• • Lodge a public grievance online through state grievance portal by following these instructions:

@complainthub

Telangana Prajavani, CPGRAMS (Prajavani Government of Telangana)

This step can ensure long-term changes in the way RTC staff treat passengers, especially women. If still need help, reply to us.