To file a complaint about a conductor refusing a reasonable request like needing to use the restroom, you can contact the Bus Depot Manager or Divisional Manager of the Telangana State Road Transport Corporation (TSRTC).
You can call customer care at +914069440000 /04023450033. To make your complaint online, follow these instructions:
If no action has been taken, escalate the complaint to the regional manager and managing director of the state road transport corporation.