My father, a 56-year-old disabled person, was denied washroom access on TGRTC DELUXE BUS from JBS to Vemulawada. The bus driver and conductor were insensitive to his needs. I request that public transportation be made more citizen-friendly, with designated stops for women, children, and disabled persons. This is a basic human need and essential for inclusivity. I can be contacted at 81xxxxxx06 for further information. I hope our experience will lead to necessary changes and improve accessibility for all.
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Dear @Rajeshwari_M ,
Your concern is valid and highlights an important issue regarding inclusivity in public transportation. Here’s how you can escalate the matter:
1. File a Formal Complaint with TGRTC (Telangana State RTC)
- TGRTC Customer Care: Dial +914069440000 or 04023450033
- Email: md@tsrtc.telangana.gov.in
- Provide details of the incident (bus type, route, date, and time) and request corrective actions.
2. Suggest Policy Changes
- Highlight the need for designated stops and improved accessibility for women, children, and disabled individuals.
3. Share Feedback Online
- Use TSRTC’s feedback portal: https://tgsrtc.telangana.gov.in/feedbak.php.
4. Escalate if Required
- If no resolution is provided, consider writing to the Telangana State Transport Department or filing a grievance on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS): https://pgportal.gov.in.
If you need help drafting a formal letter or email, let me know. Your effort can lead to impactful changes! 