Bus hitted my car from side

[complainthub]

Dear @lakshmana_p,

Thank you for providing detailed information about the incident. Here’s how you can proceed to address this issue:

1. File a Police Complaint: Visit your nearest police station and lodge a formal complaint against the RTC bus driver (Bus No: TS08UB5533) and the contractor for the damage caused to your car (TS07EJ6710). Provide all details, including the incident at LB Nagar signal, driver negligence, and the contractor’s response.
2. Contact TSRTC: Reach out to TSRTC’s customer support or grievance cell at +914069440000 or 04023450033. Report the negligence of the driver and the contractor’s failure to address your claim.

@complainthub

File an Online Complaint:

• Online Portal: Visit the official TSRTC website at www.tsrtc.telangana.gov.in and login to your account.
• Support: Click the “Feedback & Suggestions ” or “Contact Us” section to open the online complaint form.
• Fill out the Complaint Form: Provide all the necessary details in the online complaint form, including your contact information and the specifics of your complaint such as bus number, ticket ID (PNR), driver details, delayed bus, or quality of services.
• Submit the Form: Review the information and submit the form. You should receive a confirmation and a complaint reference number.

3. Consider Legal Assistance: If the contractor or TSRTC does not resolve the issue, consult a lawyer to explore legal options to recover the ₹11,000 repair cost.
4. Prajavani Telangana Portal: File a grievance at the Telangana government’s Prajavani portal to highlight the negligence and seek resolution.

Following these steps should help resolve the matter. Let me know if you need more guidance.