Dear @Durga Ji,
As per you concern, you faced inconvenience and misinformation at the Wanaparthy bus station while waiting for a TSRTC bus for more than two hours. Being a girl and traveling at night raised safety concerns. Additionally, when a bus finally arrived, it was fully occupied within seconds. The staff at the station misled you about bus timings, which added to the frustration and made you feel unsafe and disillusioned with TSRTC’s services.
As a passenger of TSRTC, you are a consumer of public transportation services and are entitled to safe, timely, and reliable service under the Consumer Protection Act, 2019. Mismanagement, lack of reliable information, and poor service quality can be considered a deficiency in service. You can file a formal complaint with the Divisional Manager of the Telangana State Road Transport Corporation (TSRTC ).
You can call at the TSRTC helpline number +914069440000 or 04023450033. To make your complaint online, follow this instruction:
Further, you can escalate the matter to MD by emailing at md@tsrtc.telangana.gov.in.
Since your safety was at risk, you can file a complaint with the State Transport Department or Women’s Safety Cell of the state government.
If still need help, reply to us.