To file a complaint about bus services of the PEPSU Road Transport Corporation (PRTC) such as misconduct by drivers or conductors, online AC/non-AC bus ticketing (cancellation, refund, or fare/service charges), punctuality (delayed bus), bus passes, or quality of service within bus (Passenger, AC, Volvo, or Non-AC), you can use the following contact details and follow these steps to contact the PEPSU Roadways:
PRTC Helplines:
- Helpline Number: Call PEPSU’s public helpline number 9592195923. For bus enquiry dial 01752311717 (Patiala) or 01752311718 / 9463192805 (New Bus Stand Patiala).
- Customer Care: For issues related to online bus booking payment & cancellation, call to 01141197722.
For all bus-related queries or concerns, call the PRTC’s customer support team at +916366448440 or +918048893301. If you need help at ISBT Kashmiri Gate in Delhi, contact at 01123860626.
Steps to File a Complaint Online:
- Visit the PRTC official website (pepsurtc.com).
- Choose “Complaint” from the menu. Click “Feedback” to open the online complaint form at the online booking portal.
- Fill out the required details including the incident, including bus number, route, time, and a description of the issue.
- Submit the form.
Finally, you should receive an acknowledgement of your complaint. Use it to track the status of your complaint. You can also use the PRTC mobile app to lodge your complaint online and access online booking services.
If your complaint is not resolved, contact the general manager of the respective bus depot. Contact details are:
| Bus Depot | Phone Number(s) |
|---|---|
| Ludhiana Depot | +919465910946, 01612430812 |
| Patiala Depot | 01752311719 |
| Bathinda Depot | 01642215143 |
| Faridkot Depot | +919779792657, 01639250856 |
| Sangrur Depot | 01672233074, 01672234018 |
| Kapurthala Depot | 01824260045 |
| Budhlada Depot | +919876307388, 01652253125 |
Escalation to Head Office:
If your issue is not resolved satisfactorily, you can escalate it to the Managing Director by sending a detailed email or writing a complaint letter at:
- Phone Number: 01752311715
- Email: mdprtc@gmail.com / chairmanprtc2023@gmail.com
- Address: PEPSU Road Transport Corporation (PRTC), Nabha Road, Patiala, Punjab 147001.
To know the contact details of all designated officials, visit the contact page provided on their official website.
Tips: If your complaint is not resolved by PRTC, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for violating consumer rights.
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