To file a complaint about bus services of the Haryana Roadways such as misconduct by drivers or conductors, online bus ticketing (cancellation, refund, or fare/service charges), punctuality (delayed bus), quality of service within bus, or bus pass (student, senior citizen, etc.), you can use the following contact details and follow these steps to contact the Department of State Transport - Haryana:
Haryana Roadways Helplines:
- Helpline Number: Call +911722704014 or +919467008780 for complaints about online bus booking services. Contact the control room by calling at 01725200600 or 01242320222 (Gurugram) for bus enquiry and complaints regarding bus services of the roadways.
- Email: Send an email to transport@hry.nic.in.
If you need help from Chandigarh Bus Terminus, call the helpline 01722704014. For enquiry from helpdesk at Delhi ISBT, contact using the phone number 01143161053.
Note: Call on these enquiry phone numbers for bus enquiry from these major bus stands: Ambala City - 01712556388; Faridabad - 01292244953; Gurgaon - 01242320222, 9306068221; Panipat - 01802646544; Panchkula - 01722562200, 01722704014 (Chandigarh), 01733225125 (Kalka); Rohtak - 01262276641; Rewari - 01274256751
Steps to File a Complaint Online:
- Visit the Haryana Roadways official website (hartrans.gov.in).
- Click the ‘Support’ from the menu section:
- Click ‘Grievance’ to open the online complaint from the available services.
- Fill out all necessary details regarding the complaint, including bus route, date, bus number, PNR, time, and nature of the complaint.
- Review the information and submit the complaint.
Finally, note down the reference/ticket ID to track status. You can also lodge your complaint through Haryana Roadways mobile app or to access online booking services.
If your complaints are not resolved, contact General Manager (GM) of respective bus depot. You can also get the enquiry number through the contact page of the Department of State Transport’s website.
Contact details of the GMs of some bus depots are:
| Bus Depot | Phone Number |
|---|---|
| Ambala | 01712550801 |
| Bhiwani | 01664242134 |
| Charkhi Dadri | 01250220122 |
| Chandigarh | 01722655412 |
| Faridabad | 01292241464 |
| Fatehabad | 01667220317 |
| Gurgaon | 01242322391 |
| Hisar | 01662231028 |
| Jind | 01681245430 |
| Kaithal | 01746222415 |
| Karnal | 01842254290 |
| Kurukshetra | 01744221921 |
| Narnaul | 01282250803 |
| Palwal | 01275252203 |
| Panipat | 01802648804 |
| Panchkula | 01722568200 |
| Rohtak | 01262276640 |
| Rewari | 01274253788 |
| Sonepat | 01302242226 |
| Sirsa | 01666221274 |
| Yamunanagar | 01732237803 |
| Nuh | 01267274711 |
Escalation to Head Office:
If the previous complaint is not resolved satisfactorily by the customer support, depot, or divisional offices, you may escalate the complaint by contacting the Managing Director or Director General of the Haryana Roadways at the Head Quater during operation hours (06:00 AM to 10:00 PM) at the provided helpline numbers. You can also send an email to the officer or write a complaint letter including reference/ticket ID of previous complaint.
Contact details of the head office are:
- Phone Number: 01722727263
- Email: transport.haryana@gmail.com
- Address: Office of Director General State Transport, Haryana Roadways, 2nd Floor, 30 Bays Building, Sector 17, Chandigarh-160017.
Please note that Haryana Roadways advises against sharing banking credentials and clicking on unknown links for updating banking-related information. The executive will never ask for these details.
To know the contact details of all designated officials, visit the head office page from the contact page provided on their official website.
Tips: If your complaint is not resolved by Haryana Roadways, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
Still, have questions? 
Ask by replying to us. 
We will help you.