To file a complaint about bus services of the Himachal Pradesh State Road Transport Corporation(HRTC) such as online bus ticketing (cancellation, refund, or fare/service charges), delayed bus, quality of service within bus, punctuality, misconduct by drivers or conductors, or e-pass (student, senior citizen, etc.), you can use the following contact details and follow these steps to contact the Himachal Roadways:
HRTC Helplines:
- Helpline Number: Call the toll-free number 18001808185 (from Outside Himachal) or 1100 (Within Himachal).
- Customer Service: Dial 01772657326 or 01772658765 for enquiry or customer support (call to 9418000529) from the HRTC control room.
- Email: Send an email to helplinehrtc@gmail.com
If your lodged complaints are not resolved, contact the regional manager of the bus depot by using the provided phone numbers and email from the contact page of the HRTC website. Further, you can approach the Divisional Office.
Steps to File a Complaint Online:
- Visit the official HRTC website (hrtchp.com)
- Navigate to the ‘Customer Support’ section.
- Click on ‘Feedback’ or ‘Book Tickets Online’ to access the complaint form. You can also login to your account.
- Fill in the required details such as your name, contact information, ticket number (PNR), bus number, route, and the specifics of your complaint.
- Attach supporting documents and images of the bus (if needed)
- Submit the form and receive a confirmation or reference number for your complaint.
Finally, note down the reference DI to track status. You can also use the mobile app for online bus ticketing and lodging your complaints with Himachal Roadways.
Escalation to Head Office:
If your issue is not resolved satisfactorily, you may escalate it to higher authorities by contacting the Divisional Manager at the Divisional Office and HRTC head office via the provided email address or helpline numbers.
Contact Divisional Managers:
| Divisional Office | Phone Number | |
|---|---|---|
| Shimla | 01772812328 | dmsmlhrtc@gmail.com |
| Mandi | 01905235154 | dmmndhrtc@gmail.com |
| Hamirpur | 01972224485 | dmhprhrtc@gmail.com |
| Dharamsala | 01892226915 | dmdslhrtc@gmail.com |
| ISBT TutiKandi Shimla | 01772657326, 01772658765 | N/A |
| CBA, ISBT Sec 43, Chandigarh | 01722668943 | cbachdhrtc@gmail.com |
Further, you can write a complaint letter including acknowledgement receipt of the unresolved complaint or email to the Managing Director of the State Road Transport Corporation at head office:
- Email: mdhrtc@gmail.com, hrtchq@gmail.com
- Phone Number: 01772656106; 01772802717 (fax)
- Address: Himachal Pradesh State Road Transport Corporation, HRTC Head Office, Shimla-3.
To know the contact details of all designated officials, visit the head office page from the contact directory provided on their official website.
Tips: If your complaint is not resolved by HRTC, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
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