To file a complaint about bus services of the Uttarakhand Transport Corporation (UTC) such as online AC/non-AC bus ticketing (cancellation, refund, or fare/service charges), punctuality (delayed bus), misconduct by drivers or conductors, quality of service within bus (passenger, AC, Volvo, Char Dham, or Non-AC), or bus pass (student, senior citizen, etc.), you can use the following contact details and follow these steps to contact the Uttarakhand Roadways:
Uttarakhand Roadways (UTC) Helpline:
- Helpline Number: Call the UTC’s helpline at +918476007605 for general queries or bus complaints and 8476007775 for e-pass related issues.
- Email: For any complaints or online booking issues, you can email UTC at help.utconline@gmail.com.
If you are traveling from Delhi and need help from UTC in ISBT Kashmiri Gate or Anand Vihar bus station, contact the enquiry helpdesk by calling at 8979948787 / 8979548787 or sending an email (provided above).
Steps to File a Complaint Online:
- Visit the official UTC online portal (utc.uk.gov.in).
- Navigate to ‘Any Query? section and click “Grievance” to open the online complaint form.
- Fill in the complaint form by providing your name, email address, contact information, bus number, ticket number (PNR), route, and detailed description of your complaint4.
- Review your complaint details and submit the form.
Finally, note down the reference/acknowledgement ID to track status. You can also use UTC mobile app to book bus tickets online and lodge your bus complaints.
If complaints are not resolved, contact managers of respective bus depot to report the problem. For bus enquiry, you can also call to helpdesk by using enquiry numbers of these bus terminus/stations:
| Bus Depot | Phone Number | |
|---|---|---|
| Dehradun | 9045599112 | ddn.isbt@gmail.com |
| Dehradun Hill | 9045599109 | utcagmhill@gmail.com |
| Dehradun Rural | 8476007565 | ddn.isbt@gmail.com |
| Almora | 9045599106 | utc.almora@gmail.com |
| Haldwani | 8476007579, 05946250143 | utc.haldwani@gmail.com |
| Haridwar | 9045599115, 05946250143 | utc.haridwar@gmail.com |
| Kathgodam | 9045599126 | utc.kathgodam@gmail.com |
| Kotdwar | 9045599107 | utc.kotdwar@gmail.com |
| Pithoragarh | 9045599116 | utc.pithoragarh@gmail.com |
| Ramnagar | 9045599118 | utc.ramnagar@gmail.com |
| Ranikhet | 9045599102 | utc.ranikhet@gmail.com |
| Rishikesh | 9045599119 | utc.rishikesh@gmail.com |
| Roorkee | 9045599124 | utc.roorkee@gmail.com |
| Rudrapur | 9045599122 | utc.rudrapur@gmail.com |
| Tanakpur | 9548970753 | utc.tanakpur@gmail.com |
Escalation to Head Office:
If your previous complaint is not resolved by customer support or bus depots in a timely manner, you may escalate it to the Diviaional Manager at Division Office and Managing Director at HeadQuarter of the Uttarakhand Roadways.
You can contact the divisional managers (operations) at:
| Division Office | Phone Number | |
|---|---|---|
| Dehradun | NA | utcddn.dmops@gmail.com |
| Kathgodam | 8192000512 | utc.ntl.dmops@gmail.com |
| Tanakpur | 9548970753, 05943265026 | utc.tnkp.dmops@gmail.com |
Further, you can write a complaint letter to the Managing Director including the reference/acknowledgement ID of previous complaint and expected resolution from the office and send it to:
- Address: Uttarakhand Transport Corporation, 2nd Floor Parivahan Bhawan, Kulahan Sahastradhara Road, Dehradun, Uttarakhand, India - 2480133.
To know the contact details of all designated officials, visit the contact page provided on their official website.
Tips: If your complaint is not resolved by UTC, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
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