Where can I complain about bus service of UPRTC?

Transportation
,
1

To file a complaint (about a bus or its conductor/driver) with the Uttar Pradesh State Road Transport Corporation (UPRTC) (also known as UP Roadways), you can use the following contact details and methods:

Helpline Number:

You can call the 24x7 helpline number at 1800-180-2877 for immediate assistance from UPRTC officials.

Additionally, you can also call at +91-522-2622363 or write to:

  • Uttar Pradesh State Road Transport Corporation, HQ, Tehri Kothi, MG Marg, Lucknow - 226001

Email:

For non-urgent complaints or feedback, you can email UPRTC at info@upsrtc.com or helpline@upsrtc.com.

Online Filing:

The official UPRTC website has an online feedback or grievance form for filing complaints. Look for options like ‘Feedback’ or ‘Grievances’ in the website’s main menu or contact section.

Visit here: Contact Us | Contact Details | Official Website of Uttar Pradesh State Road Transport Corporation, Government of Uttar Pradesh, India.

Filing a bus complaint to UPRTC
Filing a bus complaint to UPRTC1920×1067 146 KB

Note: You can also raise your concerns with the Regional Manager from this contact page link (Phone Numbers for Passenger Convenience) section.

:brain: Remember to provide all necessary details when filing your complaint.

When a complainant or traveller wishes to provide feedback or file a grievance with the Uttar Pradesh State Road Transport Corporation, include the following information:

  • Contact Details: Provide personal contact information for follow-up, including an email address

  • Bus Information: Mention specific details about the bus service, such as the route, bus number, date, and time of the incident.

  • Nature of Feedback: Clearly state whether it is a complaint, suggestion, or inquiry to help address the issue efficiently.

  • Description of the Incident: Give a detailed description of the incident or the nature of the feedback to assist in understanding and resolving the issue.

This information will help UPSRTC to effectively respond to and manage the feedback or grievance. Remember to use the provided helpline number 1800-180-2877 or the official email for communication.

:bulb: Tips: For bus station enquiry, call the respective bus stand: Enquiry Number | Official Website of Uttar Pradesh State Road Transport Corporation, Government of Uttar Pradesh, India.

In the case of bus stands in Lucknow, call on these enquiry numbers: +918726005892 (Charbagh), +919415049544 (Alambagh), and +919415115343 (Kaisarbagh)

What Next

If your complaints are not resolved, lodge a public grievance to the UPRTC Grievance Cell through the Jansunwai (Samadhan) portal of the government of Uttar Pradesh.

Read more: Jansunwai UP Samadhan - Filing a Complaint Against Govt Office, Corruption, or Bhu-Mafia (complainthub.in)

Still, have problem? :person_tipping_hand:t6: Reply below with your concerns.

1 Like