To file a complaint about bus services of the Odisha State Road Transport Corporation (OSRTC) such as misconduct by drivers or conductors, online bus ticketing (cancellation, refund, or fare/service charges), quality of service within bus, punctuality (delayed bus), or bus pass (student, senior citizen, etc.), you can use the following contact details and follow these steps to contact the Odisha Roadways:
OSRTC Helplines:
- Helpline Number: Call the toll-free number 18003451122 for bus complaints/general support. Contact OSRTC customer support by calling at 9513508001 for online booking issues.
- WhatsApp: Message on +917849052205
- Email: Send your complaint to helpdesk@busindia.com (for online ticket booking) or by emailing complaint.osrtc@gmail.com
If not resolved, contact the designated managers at bus depot or local bus terminus. You can get the phone numbers of depots from depots office section in cotact page of the website.
File an Online Complaint:
- Visit the OSRTC website (osrtc.in).
- Navigate to “Contact US” section, then click ‘Online Booking Complaint Registration’.
- Click on the provided link “Open ticket” to access the online complaint registration form.
- Fill in the required details, including your booking information (PNR Number, bus number, etc.), journey route, and the specifics of your complaint.
- Submit the form to register your complaint.
Finally, note down the reference/ticket ID to track status of your complaint. You can also use the OSRTC mobile app to access online booking services and lodging a bus complaint.
Escalation to Head Office:
If your complaints are still not resolved by customer support or bus depot, escalate it to the Divisional Manager respective division of OSRTC. You can contact the officers here:
| Divisional Manager | Phone Number |
|---|---|
| Bhubaneswar | 0674-2354059 |
| Berhampur | 0680-2229276 |
| Sambalpur | 0663-2400955 |
For further escalation, you can reach out to the General Manager (Admin.) or Dy. General Manager (Operation) by writing a complaint letter to head office or sending an email to cmdosrtc@gmail.com. The contact details of the officers are:
- Phone Number: +916742530908 (Admin.), +916742530649 (Operation)
- Fax: +916742530719
- Email: osrtc@nic.in / osrtccorp@gmail.com
- Address: Odisha State Road Transport Corporation, Paribahan Bhavan, Sachivalaya Marg, Unit-II, Bhubaneswar - 751001 Odisha.
To know the contact details of all designated officials, visit the head office page from the contact page provided on their official website.
Tips: If your complaint is not resolved by OSRTC, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
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