To file a complaint about bus services of the Kadamba Transport Corporation Ltd (KTCL) such as punctuality (delayed bus), misconduct by drivers or conductors, online AC/non-AC bus ticketing (cancellation, refund, or fare/service charges), or quality of service within bus (passenger, AC, Volvo, or Non-AC), you can use the following contact details and follow these steps to contact the Kadamba Roadways (Goa):
KTCL Helplines:
- Helpline Number: You can call the KTCL helpline at 9226582250 for bus complaints or online booking services of Goa Roadways.
- Email: Send your complaint details to kadambapo@yahoo.com.
You can get help with bus booking services by calling the enquiry numbers of Kadamba Interstate offices (ISBT): For KTCL Bangalore-Karnataka, call to +918022351958 / 09743436877; for Belgaum-Karnataka, call to 08312451640; 09341144444 (Mysuru-Karnataka); 09850431152 (Pune-Maharashtra).
If your complaints are not resolved, contact the Depot Manager of the respective bus depot. Contact details of the officials are:
| Bus Depot | Phone Number |
|---|---|
| Panaji | 9226582250 |
| Margao | 9226582245 |
| Vasco | 9226582246 |
| Porvorim | 9226077952 |
Steps to file an online complaint:
- Visit the official KTCL website (ktclgoa.com).
- Navigate to the ‘Contact Us’ section.
- Choose “Public Grievance” or “Feedback” to open the online complaint form.
- Fill out all the necessary details in the form including the issue you faced, bus number, PNR number, route, and other bus-related problems.
- After filling out the form, submit it online.
Finally, you will receive a confirmation or a complaint number for future reference. You can also use the KTCL mobile app to access online booking services and lodge your complaint online.
Escalation to Head Office:
If your issue is not resolved satisfactorily, you can escalate it to the divisional manager and Managing Director or Public Grievance Officer at the head office of Kadamba Transport Corporation Ltd.
You can write a complaint letter including an acknowledgement ID of unresolved complaint to the Public Grievance Officer and Managing Director at:
- Phone Number: 08322415606, +919403965819
- Email: ktcllegal@gmail.com, ktclmd@gmail.com
- Address: Kadamba Ttransport Corporation Ltd., Paraiso de Goa, Alto-Porvorim, Bardez – Goa 403521
To know the contact details of all designated officials, visit the contact page provided on their official website.
Tips: If your complaint is not resolved by KTCL, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
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