Date of change of journey not avilable while making desital payment ractification request

[vijayakumar_vijayala]

In coimbatore ( north coimbatore &podanur division ) have ask digital payment while booking reservation train tickt .While booking train ticket thro degital payment ,change of journey by means date facility is not avilable v r loosing Rs 120/ istead of Rs20/ So i request either provision to be made thro degital payment or not to insist degital payment untill making necessary action

regard zM.Vijayakumar

[complainthub]

Dear @vijayakumar_vijayala

Your concern about the inability to change journey dates when booking train tickets via digital payment, leading to a higher cancellation charge, is valid. You may raise this issue with Southern Railway’s customer service at 139 or via online grievance portal: Rail Madad Portal. Additionally, you can submit feedback to IRCTC via their support page. Consider escalating the matter to the railway division’s office for necessary action.

@complainthub

1. RailMadad

• Visit the RailMadad website: (https://railmadad.indianrailways.gov.in/)
• Click on “Lodge Complaint/Suggestion”
• Register or log in using your existing credentials (optional).
• Select “Train Complaint” from the category options.
• Choose your travel details (if applicable) and enter your PNR number.
• Clearly describe your complaint in the designated section.
• Attach any supporting documents (photos, tickets) for better understanding.
• Select the specific category of your complaint (cleanliness, security, ticketing etc.).
• Submit the complaint. You’ll receive a unique complaint number for tracking purposes.

2. IRCTC:

If your complaint pertains specifically to IRCTC services (catering, booking), use the dedicated complaint section on their website:

• You can “Register your complaint to IRCTC” through email, helpline number, and online complaint form.
• Follow the specific instructions provided for lodging complaints.

If still need help, reply to us.