Reservation thro digital reg.

[vijayakumar_vijayala]

In railway dept .insist digital payment while reservation of ongoing train .If v do that,v r loosing Rs 125/ cancellation charges instead of Rs20/ while changing the date of journey in critical time( making cash payment thro reservation) .Soi request necessary softwar correction may plz made degital pay ment also like cash payment.by M Vijayakumar

[complainthub]

Dear @vijayakumar_vijayala

Your concern regarding higher cancellation charges (₹125) for digital payments versus ₹20 for cash while rescheduling train reservations is valid. This discrepancy arises due to how transactions are categorized in the IRCTC system. We recommend submitting your suggestion directly to Indian Railways via pgportal.gov.in under the “Ministry of Railways” section or emailing care@irctc.co.in for software correction and policy parity.

@complainthub

Steps to lodge an online public grievance:

• Visit the CPGRAMS public grievance portal (pgportal.gov.in).
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