How can you file complaints about government offices to Andhra Pradesh Chief Minister's Public Grievance Redressal System (AP CMPGRS)?

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If you have complaints about government offices (municipal corporation, Nagar Palika/Parishad, gram panchayats, collectorate, police, etc.), departments, and ministries of Andhra Pradesh, lodge an online public grievance to the Appellate Authority of respective departments through the “Andhra Pradesh Chief Minister’s Public Grievance Redressal System (AP CMPGRS)” portal of the government of Andhra Pradesh.

Register your public complaint to Chief Minister's Grievance Redressal System - Andhra Pradesh
Register your public complaint to Chief Minister's Grievance Redressal System - Andhra Pradesh1159×720 86.6 KB

You can complain about government schemes, demand new civic services (hospitals, public places, schools/colleges, drainage/bridges, roads, etc.), corrupt practices or misuse of power by officials/employees, and other disputes (registry of land records, agriculture schemes/subsidy, public transportation, food supply, ration cards, etc.).

:tipping_hand_man:t5: Note: To register your complaint, call the toll-free citizen helpline number 1902. The representative will help you to lodge your public grievance. After successful registration, obtain the reference number. You can also visit the Collectorate office on Mondays and register your complaint with the Collector or Joint Collector.

Steps to file an online complaint:

  • Visit the official AP CM PGRS website (pgrs.ap.gov.in) or download the PGRS app.
  • Navigate to “Login” section of the menu.
  • Click “Login” and choose “Citizen Login.”
  • Authenticate using your Aadhaar number or Virtual ID (VID).
  • Select “Lodge Grievance.”
  • Fill out the form,
  • Attach supporting documents (if applicable).
  • Submit the form.

After registering your grievance, you’ll receive an acknowledgement/grievance number, which you can use to track the status and escalate your complaint to higher authorities, if needed.

If your grievance remains unresolved within 90 days (or 24 hours in emergencies), you can escalate it to these officials:

  1. Local Office or Department (Nodal Officer)
  2. District/Department Grievance Cell
  3. State Grievance Redressal Authority
  4. Chief Minister’s Grievance Cell (CMO)

If you want to submit a written complaint, includes all relevant details and supporting documents. You can also send written grievances to:

  • Address: Chief Minister’s Public Grievance Redressal System (CM PGRS), Block 1, Secretariat, Velagapudi, Amaravathi, Andhra Pradesh, India.

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