To file a civic complaint with the Greater Visakhapatnam Municipal Corporation (GVMC) including issues related to water, streetlight, roads, bridges/roads maintenance, sewerage & drainage, health & education, municipal properties (buildings, hospitals & schools), solid waste management (garbage collection), public toilets & cleanliness, or other citizen services, you can follow these steps and use the provided contact details:
GVMC Helplines:
- Helpline Number: Call the GVMC’s toll-free citizen helpline number 1913 / 180042500009 or +918912762876. For water supply issues, call at +918912869127 or 180042500009 (book a water tanker).
- WhatsApp: Message on +919666909192.
- Email: Send an email to visakhapatnamsmartcity@gmail.com.
If you have any issues related to Visakhapatnam Smart City (GVSCCL), contact at +917286809333.
Steps to file an online complaint:
- Visit GVMC’s official website (gvmc.gov.in).
- Navigate to “Citizen Services” section of the menu.
- Click “Lodge Online Complaint” to open the online complaint form.
- Fill out the form by providing necessary details including your name, contact information, and description of the complaint with supporting evidence.
- Submit the form.
Finally, note down the reference number or acknowledgement details to track the status. If not resolved, escalate it to the Additional Deputy Commissioner (ADC) or Head of Department (HOD) by re-submitting the complaint. Contact details of zonal offices are:
| Zonal Office, GVMC | Contact Number |
|---|---|
| Bheemili (Zone – I) | +918933229535 |
| Madhurawada (Zone – II) | +918912719716 |
| Asilmetta (Zone – III) | +918912746314 |
| Suryabagh (Zone – IV) | +918912707299 |
| Gnanapuram (Zone – V) | +918912711480 |
| Gajuwaka (Zone – VI) | +918912750878 |
| Anakapalli (Zone – VII) | +918924222345 |
| Vepagunta (Zone – VIII) | +918912735353 |
Escalation to Municipal Commissioner:
If your previous grievance is not resolved by zonal deputy municipal commissioner or designated officials, escalate it to the Chief Municipal Commissioner via email or by reopening the submitted grievance with reference number of the previous complaint. You can also write a complaint letter and send it at head office:
- Phone Number: +918912746300, +918912568545 (fax)
- Email: Commissioner_gvmc@yahoo.co.in
- Address: Chief Municipal Commissioner, GVMC – Headquarters, Greater Visakhapatnam Municipal Corporation, Tenneti Bhavanam, Asilmetta, Visakhapatnam, Andhra Pradesh – 530002.
Note: If your previous complaints are not resolved by the Greater Visakhapatnam Municipal Corporation even after escalating to the municipal commissioner, lodge an online public grievance to the Appellate Authority of the Municipal Administration and Urban Development through “AP Public Grievance Redressal System (PGRS)” of the government of Andhra Pradesh or call at toll-free number 1902.
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