To file a civic complaint about public services, administration, and utilities with the Greater Chennai Corporation (GCC) including issues related to public utilities (water, streetlights, public properties, roads, etc.), civic body services (urban development, vendors, parks, health & hospitals, etc.), property tax, building approvals, and other citizen services, you can follow these steps and use the provided contact details:
Greater Chennai Corporation Helplines:
- Helpline Number: Call at the toll-free citizen helpline number 1913 or for general help, dial +914425619206 or +914425303511. To contact the GCC’s control room, call at +914425384520, +914425384530 or +914425384540.
- WhatsApp: Message on +919499933644.
To file complaints about streetlights, call the helpline number +914425384530. For concerns regarding corruption, harassment, or misuse of power by officials, you can directly contact (call at +914422321090 or email vo@chennaicorporation.gov.in) the Chief Vigilance Officer (CVO).
Steps to file an online complaint:
- Visit GCC’s official website (chennaicorporation.gov.in).
- Navigate to the “Online Services” page from the menu.
- Click “Online Public Grievance” to open the online complaint form.
- Fill out the form with required details including type of issue, location with wards, description of the problem, expected resolution, and supporting documents.
- Submit the form.
Finally, note down the reference/ticket ID to track status. If not resolved, escalate the grievance to the Head of Department (HOD) and zonal municipal commissioner of your region.
Escalation to Municipal Commissioner:
If your previous complaint remains unresolved, escalate the matter by contacting the Municipal Commissioner’s office or the Mayor of the Greater Chennai Corporation. You can write a complaint letter including the reference number and expected resolution and send it by post or email at the head office of the municipal corporation:
- Phone Number: +914425619200, +914425381330
- Email: commissioner@chennaicorporation.gov.in
- Address: The Commissioner, Greater Chennai Corporation, Ripon Building, EVR Salai, Chennai-600003.
You may also email your concerns to the Deputy Mayor at deputymayor@chennaicorporation.gov.in or the Mayor at mayor@chennaicorporation.gov.in with reference or acknowledgement of previous complaints. Women facing sexual harassment within the corporation can report to the Internal Complaints Committee (ICC) by contacting the officials within three months of the last occurrence.
Note: If the submitted complaints are not resolved by the municipal corporation as per the expectations, escalate the disputed matter by lodging an online public grievance to the Appellate Authority of the Department of Urban Development through “Integrated and Inclusive Public Grievance CM Helpline Management System (IIPGCMS)” of the government of Tamil Nadu.
Still, have questions? 
Ask by replying to us. 
We will help you.