To file a civic complaint about utility and public services to the Kochi Municipal Corporation (KMC), including issues related to water supply, sanitation, waste management, health, education, urban planning, drains/sewerage, street lights, infrastructure, public toilets, taxation, and social welfare. you can follow these steps and use the provided contact details:
Kochi Municipal Corporation Helplines:
- Helpline Number: Call at the municipal corporation’s citizen helpline number +914842369007. You can contact the zonal offices by calling at 04842303502 (Vyttila), 04842344839 (Edapally), 04842215965 (Fort Kochi), 04842226202 (Mattanchery), 04842232905 (palluruthy), and 04842435050 (Pachalam)
- Email: Send an email to ilgms.ikm@kerala.gov.in with your civic concerns.
If not resolved, you can contact the Asst. Executive Engineer (AE) or designated officers of respective department of the municipal corporation.
Steps to file an online complaint:
- Visit Kochi Municipal Corporation’s official website (kochicorporation.lsgkerala.gov.in).
- Click “Public Grievance Cell” from the menu to open citizen service portal of integrated local governance management system.
- Select the type of complaint.
- Login to your citizen account or register yourself.
- After successfully logging in, open the online complaint form.
- Fill out the form with required details including name of municipal corporation, description of the issue, and supporting documents.
- Submit the form.
Finally, note down the reference/ticket ID to track status. If not resolved, escalate your complaint to Head of Department (HODs) or deputy municipal commissioner of respective zonal offices in Kochi.
Escalation to Municipal Commissioner
If your previously lodged complaints remains unresolved by HODs and designated officers, escalate it to the Municipal Commissioner and Mayor by writing a complaint letter including reference number of the unresolved complaint with expected resolution. You can send it by post or email at head office:
- Email: cochinmayor@gmail.com
- Address: Municipal Commissioner, Headquarters, Kochi Municipal Corporation, PB No-1016, Cochin, Ernakulam – 682011.
Note : If your complaints are not resolved by the municipal corporation to your satisfaction, escalate the matter by lodging an online public grievance with the Appellate Authority of the Urban Development Department through the “Chief Minister’s Public Grievance Redressal Cell (CMPGRC)” of the Government of Kerala.
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