How can I file civic complaints of Kalyan Dombivli Municipal Corporation (KDMC)?

To file a civic complaint about public utilities and civic amenities with the Kalyan Dombivli Municipal Corporation (KDMC) including issues related to garbage collection, road and drainage maintenance, water/sewerage connections, as well as trade, business, and tax-related matters, you can follow these steps and use the provided contact details of the Kalyan Dombivli Mahanagarpalika:

KDMC Citizen Helplines:

  • Helpline Number: Call at the municipal corporation’s citizen helpline number +912512206206 to lodge your civic complaints. For issues related to Septic Tank, call at toll-free number 14420.
  • Email: Send an email to ce.kdmc@gmail.com or kdmconlinepayment@gmail.com (for online payment issues).

If not resolved, you can contact Executive Engineer (EE) or designated officers of respective municipal departments.

Steps to file an online complaint:

  • Visit KDMC’s official website (kdmc.gov.in).
  • Navigate to "E-Services’ section and choose “Complaint Registration” option.
  • Click “File a complaint” to open the online complaint form.
  • Fill out the form with required details including type of complaint, ward/location, description of issue, and supporting evidence.
  • Upload supporting documents such as copy of slips, screenshots, or photos of the incident or location.
  • Submit the form.

Finally, note down the reference number provided after submission. You can use this acknowledgement ID to track status. If not resolved, escalate your complaint to Head of Department (HOD) deputy municipal commissioner of zonal office or respective department. Contact details of these officials are:

KDMC Department Phone Number Email
Dy. Commissioner, Encroachments, Rehabilitation, and Renovation +912512211367 kdmcdmccuc@gmail.com
Dy. Commissioner, SWM, Govt Project, Vehicle and Mechanical Department +912512206206 commissionerkdmc@gmail.com
Dy. Commissioner, Parimandal -1 Store, and Local Body Tax Department +912512206206 N/A
Dy. Commissioner, Sub State Circle -2, Computer, Education, and Sports & Cultural +912512206206 commissionerkdmc@gmail.com
Dy. Commissioner, Estate Management, Market and Licensing, and Vigilance/Quality Department +912512205619 N/A
Dy. Commissioner, Property Tax +912512200924 kdmctaxhq@gmail.com
Transport Manager, Transport Department +912512206206 kalyandombivlitransport@gmail.com
City Engineer, KDMC Head Office +91251220612 ce.kdmc@gmail.com

Escalation to Municipal Commissioner:

If the issue remains unresolved by the HOD or designated officers, escalate the grievance to the Municipal Commissioner/Mayor at Public Grievance Cell of Kalyan Dombivli Municipal Corporation. You can write a complaint letter, re-submit an online complaint with reference number of unresolved case, or send an email to head office at:

  • Phone Number: +912512206175
  • Email: kdmcgad@gmail.com
  • Address: Public Grievance Cell – Kalyan-Dombivli Municipal Corporation, KDMC Head Office, Shivaji Chowk, Kalyan – 421301

Remember to request an acknowledgement receipt for any written complaints and to track the progress of your submitted grievances online.

If you face any incidents of sexual harassment, report them to the Internal Complaints Committee of the Sexual Harassment Cell for Women in KDMC. For corruption charges against officers/employees, file a complaint to the Lokayukta of Maharashtra.

:tipping_hand_man:t5: Note: If your complaints are not resolved by the municipal corporation even after escalating the issue to the municipal commissioner, lodge an online public grievance to the Nodal Officer (State Appellate Authority) of the Department of Urban Local Bodies (ULB) through “Public Grievance Redressal System Portal (PGRS)” of the Chief Minister’s Office of the government of Maharashtra.

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