To file a civic complaint about citizen services and utilities with the Kanpur Municipal Corporation (KMC) including issues related to water, streetlight, roads, bridges/roads maintenance, sewerage & drainage, health & education, municipal hospitals & schools, solid waste management (garbage collection), public toilets & cleanliness, or other infrastructure development, you can follow these steps and use the provided contact details of the Nagar Nigam:
Kanpur Municipal Corporation Helplines:
- Helpline Number: Call at the toll-free citizen helpline number 1533 or 18001805124 for general complaints and 18001805159 for garbage collection. For other issues, call at +915122526004 or +915122526005.
- Email: You can email your concerns to kanpur_nagar.nigam@yahoo.co.in or ksclkanpur@gmail.com.
For emergencies, call +915122555681, available 24×7.
Steps to file an online complaint:
- Visit the KMC’s official website (kmc.up.nic.in).
- Click “Grievance Redressal System” from the menu.
- Create an account or log in using the registered citizen account on the Kanpur Smart City portal.
- After successfully logging in, open the online complaint form.
- Fill out the form with required details including type of complaint, location with ward, expected resolution, and supporting evidence.
- Submit the form.
Finally, note down the reference/ticket number for future correspondence. If not resolved, you may escalate the grievance to zonal deputy municipal commissioner or head of department with acknowledgement ID of the complaint.
Escalation to Municipal Commissioner:
If your previous complaints are not resolved by the zonal deputy municipal commissioner or designated officers of respective departments, escalate the complaint to the Municipal Commissioner or Mayor of the Kanpur Municipal Corporation with reference number of the previous grievance and expected resolution. You can send a written complaint letter to head office by visiting in-person, post, or email:
- Phone Number: +915122541258
- Email: mckanpur@yahoo.com
- Address: Municipal Commissioner, Public Grievance Cell, Headquarters, Kanpur Municipal Corporation, Moti Jheel, Moti Jheel Ave, Harsh Nagar, Kanpur – 208002.
Note: If the submitted complaint is not resolved as per your satisfaction by the Kanpur Municipal Corporation even after escalating to the municipal commissioner, lodge an online public grievance to the State Appellate Authority (Secretary) of the Department of Urban Development through “Jansunwai (Samadhan) UP - Public Grievance Redressal” portal of the government of Uttar Pradesh.
Still, have questions? 
Ask by replying to us. 
We will help you.