To file a civic complaint about public services, administration, and utilities with the Nagpur Municipal Corporation (NMC) including issues related to public utilities (water, streetlights, public properties, or roads), public works, property tax, building approvals, corruption or misuse of power, and other citizen services, you can follow these steps and use the provided contact details of the Mahanagarpalika:
Nagpur Municipal Corporation Helplines:
- Helpline Number: Call at the citizen helpline number +917122567035 or 14420 (for Sewerage/Septic Tank). For OCW water services, call at 18002669899. To get help from the Emergency Management department, dial +917122567029 or +91712567777.
- Email: Send an email to nmcnagpur@gmail.com or nmcegov@gmail.com.
For your drinking water issues, you may email to OCW at contact@ocwindia.com.
Steps to File an Online Complaint:
- Visit the NMC’s official website (nmcnagpur.gov.in).
- Select "the “Grievances” option from the menu.
- Click “Register” to register your complaint on the grievance redressal system or use your mobile number to log in with OTP, if you already have an account.
- Fill out the online complaint form with the necessary details, including the type of complaint, location with the ward, and a description of the issue.
- Submit the form.
Finally, obtain a reference/token number for tracking the status of your complaint. If not resolved, escalate it to the zonal deputy municipal commissioner or head of department by using the provided contact number.
| NMC Zone | Phone Number |
|---|---|
| Laxmi Nagar Zone | +917122245833, +917122245028 |
| Dharam Peth Zone | +917122567056, +917122565589 |
| Hanuman Nagar Zone | +917122755589 |
| Dhantoli Zone | +917122958401, +917122958400 |
| Nehru Nagar Zone | +917122700090, +917122702126 |
| Gandhibagh Zone | +917122735599 |
| Satranjipura Zone | +917030577650 |
| Lakadganj Zone | +917122737599, +917122739020 |
| Ashinagar Zone | +917122655605, +917122655603 |
| Mangalwari Zone | +917122596903 |
Escalation to Municipal Commissioner:
If your previous complaint is not resolved within the timeline or you are dissatisfied with the response, escalate the matter to the Municipal Commissioner of Nagpur Municipal Corporation. You can write a grievance letter including your complaint reference number and submit it to head office:
- Phone Number: +917122567035, +917122567001
- Email: mconagpur@gov.in, nmcegov@gmail.com
- Address: Public Grievance Cell, NMC Head Quarter Office, Nagpur Municipal Corporation, Mahanagar Palika Marg, Civil Lines, Nagpur, Maharashtra, 440001.
Note: If your complaints are not resolved by the Nagpur Municipal Corporation even after escalating the issue to the municipal commissioner, lodge an online public grievance to the Nodal Officer (State Appellate Authority) of the Department of Urban Local Bodies (ULB) through “Public Grievance Redressal System Portal (PGRS)” of the Chief Minister’s Office of the government of Maharashtra.
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