To file a civic complaint with the Navi Mumbai Municipal Corporation (NMMC), including issues related to administration, solid waste management (garbage), public health & sanitation, utilities (water/ sewerages/ streetlights), public works (road, parks, drainage, and brigdes), and urban planning, you can follow these steps and use the provided contact details of the Mahanagarpalika:
NMMC Citizen Helplines:
- Helpline Number: Call to control room of the municipal corporation at +912227567070 or +912227567071 for general inquiries. For emergencies (to contact disaster management cell), dial toll-free helpline number 1800222309 / 1800222310.
- Email: Send an email to info@nmmconline.com.
To complain about garbage collection and solid waste management, call at the helpline number +919769894944. If not resolved, you may write to your ward office or visit the head office of the Navi Mumbai Mahanagarpalika.
Steps to file an online complaint:
- Visit the NMMC’s official website.
- Navigate to “Citizen service” section of the menu.
- Click “Register online grievance” to open the online complaint form.
- Fill out the form with required details including type of civic problem, location with ward, description of the issue, and expected resolution.
- Submit the form.
Finally, note down the reference number for tracking. If your complaints are not resolved, contact your zonal deputy municipal commissioner (DMC) or head of department (HOD) by using these phone numbers and email:
| Zone/Department | Phone Number | |
|---|---|---|
| DMC of Zone – 1, NMMC | +912227567368 | dmc_zone1@nmmc.gov.in |
| DMC of Zone – 2, NMMC | +912227551267 | dmc_zone2@nmmc.gov.in |
| DMC (Admin), NMMC | +912227567182 | dmc_admin@nmmc.gov.in |
| DMC (Encroachment), NMMC | +912227567054 | dmc_admin@nmmc.gov.in |
| DMC (Solid Waste Management), NMMC | +912227567251 | dmc_swm@nmmc.gov.in |
Escalation to Municipal Commissioner:
If your grievances are unresolved by designated officials, HODs, and deputy commissioners, escalate it to the Additional/Chief Municipal Commissioner of the Navi Mumbai Municipal Corporation. You can write a complaint letter including reference number and expected resolution from the coproration and send it to head office:
- Phone Number: +912227567070, +912227567042
- Email: commissioner@nmmc.gov.in, addlcommcity@nmmc.gov.in
- Address: Chief Municipal Commissioner, Public Grievance Cell, Head Office, Navi Mumbai Municipal Corporation, Plot No. 1, 2, Sector – 15A, Govardhani Chowk, Belapur, Navi Mumbai.
Note: If your previous complaints are not resolved by the municipal corporation or dissatisfied with final response, lodge a public grievance to the Appellate Authority of the Department of Local Urban Bodies through “Integrated Public Grievance Redressal System” portal of the government of Maharashtra.
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