To file a civic complaint about public services and utilities with the Indore Municipal Corporation (IMC) including issues related to public utilities (water, streetlight, roads, etc.), sewerage & drainage, bridges/roads maintenance, health & education, municipal hospitals & schools, solid waste management (garbage collection), public toilets & cleanliness, or other citizen-centric & infrastructure development, you can follow these steps and use the provided contact details of the Nagar Palika Nigam:
Indore Municipal Corporation Helplines:
- Helpline Number: Call the toll-free citizen helpline number 104, 18002335522, or 07314071717 / +9175527042015. To talk with the mayor, call at 18002331311 or +919174311311.
- Email: Send an email to employeehelpdesk@mpurban.gov.in (for technical issues) or commindore@mpurban.gov.in.
In case of urgent issues, call at the municipal corporation’s control room using the phone number +917440446001.
Steps to file an online complaint:
- Visit the IMC’s official website (imcindore.mp.gov.in).
- Navigate to the “Online Services” section of the menu.
- Choose citizen services and click the “Grievance” option.
- Click “New Grievance” to open the online complaint form.
- Fill out the form with the required details including your Nagar Nigam, type of complaint, location with the ward, and description of the issue.
- Upload supporting documents, if any.
- Submit the form.
Finally, note down the reference number to track the status. If not resolved, escalate your grievance to the deputy municipal commissioner of your zone or head of department of the Nagar Palika Nigam with acknowledgement ID. Contact details of zonal control rooms are:
| Zone | Phone Number | |
|---|---|---|
| Dr Hedgewar Zone | +917312410120, +917440443412 | zo1_imc@imcindore.org |
| Lal Bahadur Shastri Zone | +917312410512, +917440443540 | zo2_imc@imcindore.org |
| Shaheed Bhagat Singh Zone | +917440440068, +917440442232 | zo3_imc@imcindore.org |
| Maharana Pratap Zone | +917312416852, +917440443401 | zo4_imc@imcindore.org |
| Chandragupta Maurya Zone | +917312551931, +917440443416 | zo5_imc@imcindore.org |
| Subhash Chand Bose Zone | +917312532161, +917440443533 | zo6_imc@imcindore.org |
| Atal Bihari Vajpayee Zone | +917312551310, +917440443332 | zo7_imc@imcindore.org |
| Chandrashekhar Azad Zone | +917312573355, +917440410074 | zo8_imc@imcindore.org |
| Dr. Bhimrao Ambedkar Zone | +917312540128, +917440443345 | zo9_imc@imcindore.org |
| Dr. Shyamprasad Mukherjee Zone | +917312497422, +917440443409 | zo10_imc@imcindore.org |
| Rajmata Scindia Zone | +917440443511, +917440443343 | zo11_imc@imcindore.org |
| Maa Harsiddhi Zone | +917312341568, +917440443404 | zo12_imc@imcindore.org |
| Pandit Dindayal Upadhyay Zone | +917312360201, +917440440783 | zo13_imc@imcindore.org |
| Rajendra Dharkar Zone | +917312483868, +917440443514 | zo14_imc@imcindore.org |
| Laxman Singh Gaur Zone | +917312381132, +917440443358 | zo15_imc@imcindore.org |
| Kushabhau Thackeray Zone | +917312411833 | zo16_imc@imcindore.org |
| Mahatma Gandhi Zone | +917314900027, +917440443350 | zo17_imc@imcindore.org |
| Chhatrapati Shivaji Zone | +917312404540, +917440443518 | zo18_imc@imcindore.org |
| Sardar Vallabhbhai Patel Zone | +917312595940, +917440441832 | zo19_imc@imcindore.org |
Escalation to Municipal Commissioner:
If your complaints are not resolved by the zonal deputy commissioner or designated officers, escalate it to the Municipal Commissioner of the Indore Nagar Palika Nigam by writing a detailed grievance letter including a reference number to the official. Remember to ask for an acknowledgement receipt. You can send the letter by post or email at:
- Phone Number: +917312535555
- Email: commindore@mpurban.gov.in
- Address: Nodal Officer/Deputy Commissioner, Public Grievance Cell, Indore Nagar Palika Nigam, Shivaji Market, Nagar Nigam Square, Indore – 452001, Madhya Pradesh.
Note: If your civic complaints are not resolved by the Indore Nagar Nigam even after escalating to the municipal commissioner, lodge an online public grievance to the Appellate Officer of the Department of Urban Local Administration & Development through the “MP CM Helpline (Jan Setu) Integrated Grievance Redressal System” portal of the government of Madhya Pradesh.
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