To file a civic complaint to MP e-Nagar Palika, including issues related to water supply/connection, sewerage/drainage management, solid waste management (garbage), public health, birth/death/marriage certificates, building approvals, road/street/park construction and maintenance, and other license approval or citizen-centric services, you can follow these steps and use the provided contact details of municipalities:
File a civic complaint to MP e-Nagar Palika:
You can file your civic complaint online to your Municipal Corporation, Nagar Palika, or Nagar Parishad/Panchayat through MP eNagarPalika. Additionally, you may also write a complaint letter to the In-charge/Prescribed Officer of the respective department of your urban local body with supporting documents and facts.
While lodging your complaint, must provide the following details in the online form:
- Name of your local urban body
- Reference number or acknowledgement receipt details of the previous complaint (if any)
- The subject of the complaint
- Description of the issue with nature of the issue, location of the incident, and other details with facts
- A copy of the previously submitted complaint (if have one), relevant documents, and evidence.
For instant help, you can call at toll-free helpline number 18002335522 or send an email to employeehelpdesk@mpurban.gov.in.
Steps to file an online complaint:
- Visit MP e-Nagar Palika’s official website (mpenagarpalika.gov.in).
- Navigate to “Quick Service” section from the menu.
- Click “Register a complaint” to open the online complaint form.
- Select language and city.
- Fill out the online form with required details including above mentioned information.
- Submit the form.
After registration of each complaint, you should note down the reference/ticket number of the grievance to track the status.
If your complaints submitted to the Incharge/Prescribed Officer are not resolved within the given resolution period or have any dissatisfaction with the final response, escalate the disputed grievance to the designated Officer of Public Grievance (PG) Cell of your Urban Local Body by re-opening the form.
Escalation to Municipal Commissioner:
If the issue is not resolved or you are dissatisfied with the response, escalate the complaint to the Deputy Municipal Commissioner or the Head of the Public Grievance (PG) Cell of the local body. In the PG Cell, within Nagar Nigam (Municipal Corporation) the authorized officer is the Municipal/Deputy Municipal Commissioner or Mayor/Deputy Mayor.
If you belong to Nagar Palika or Nagar Parishad/Panchayat then escalate the complaint to the Chairman/President of your Nagar Palika/Parishad (Panchayat). To get contact details of MP Urban officers, visit MP Urban development department portal (mpurban.gov.in).
For help, you can contact the administrative office of MP e-NagarPalika here:
- Email: commissioner3@mpurban.gov.in
- Address: Directorate of Urban Administration and Development, Madhya Pradesh Commissioner’s Address, 3rd Floor, Palika Bhavan, Shivaji Nagar Bhopal Pin – 462016
Escalate to PG Cell of Directorate, Urban Administration & Development (MP)
For unresolved disputes or unsatisfactory final resolutions from the municipal corporation, file a complaint to the Grievance Appellate Authority of the Department of Urban Administration & Development through the “CM Helpline Portal (Jan Seva)” of Government of Madhya Pradesh.
Still, have questions? 
Ask by replying to us. 
We will help you.