If you have complaints about online urban civic services like property tax, water/sewerage, trade license, etc., file a complaint to the respective department of your urban local bodies (Municipal Corporation, Nagar Panchayat, and Nagar Parishad) in Uttar Pradesh.
To raise a disputed matter, use the e-Nagarsewa online Public Grievance portal. For this, follow this guide and you may e-mail, call the respective officers, or lodge a complaint online by filling out an online web form:
Steps to File an Online Complaint:
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Access e-NagarSewa: Visit the eNagar Sewa portal (e-nagarsewaup.gov.in) and log in using your citizen credentials.
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Navigate to Public Grievance Section: Under “Citizen Services,” select “DCCC/Online Public Grievance.” Login to your account.
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Fill in Complaint Details:
- Select your district, ULB (Urban Local Body), zone, and ward.
- Choose the category/nature of your complaint (e.g., property tax, water/sewerage).
- Provide a detailed description of the issue, including relevant facts and references.
- Attach supporting documents if available (bills, receipts, photos, etc.).
- Enter your name, address, and contact information.
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Submit and Note Reference ID: After submitting, carefully note the reference ID or grievance ID. You’ll need this to track the progress of your complaint.
If you need help, contact the helpdesk of eNagarSewa here:
- Phone Number: +915222838128, +915222838129
- Email: Send an email to pgenagarsewaup@gmail.com, ulb.nic@gmail.com ((payment failure/ receipt generation))
For complaints related to water/drainage services, contact the Jalkal Department.
Escalation to higher Authority:
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Stage 1: Your complaint is initially handled by the relevant department within your local body. If unresolved within the specified time frame (usually mentioned in the Citizen’s Charter), proceed to stage 2.
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Stage 2: Escalate your complaint to the designated officer using email, a written application, or the eNagarSewa web form. Include the reference ID from stage 1.
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Stage 3: If still unresolved or dissatisfied, escalate to the highest authority within your local body (Nagar Ayukta, Executive Officer, or Municipal Commissioner). Again, reference the previous complaint ID.
Public Grievance Cell:
If the local body’s internal mechanism fails, lodge a complaint with their Public Grievance Cell using the provided forms (available for download on the website) or through eNagarSewa.
Directorate of Local Bodies:
As a last resort, escalate to the state level by filing a complaint online through Jansunwai UP (Samadhan) or via email to diruplb@nic.in. Always include reference IDs from previous stages.
- Phone No.: +915222838128, +915222838129
- Email: pgenagarsewaup@gmail.com, ulb.nic@gmail.com (technical issues)
- Address: Director, Urban Local Bodies, Sector-7 Gomti Nagar Extension, Lucknow-226027.
Tips:
- Always keep copies of all communication and reference IDs.
- Consult the Citizen’s Charter of your local body for specific timelines and procedures.
- If you need to find information, consider filing an RTI request through eNagarSewa.
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