To file a civic complaint with the Agra Municipal Corporation (AMC) including issues related to water, streetlight, roads, bridges/roads maintenance, sewerage & drainage, health & education, municipal hospitals & schools, solid waste management (garbage collection), public toilets & cleanliness, or other municipal services, you can follow these steps and use the provided contact details of the Nagar Nigam:
Agra Nagar Nigam Helplines:
- Helpline Number: Call the toll-free citizen helpline number 1533 / 18004197788 or +915624003492. For streetlight issues, dial 18001803580 or use toll-free number 14420 for sewege problems.
- Email: Send an email to amcagra1@gmail.com.
For issues related to payments of property tax, email to itofficerann@gmail.com.
Steps to file an online complaint:
- Visit the Agra Nagar Nigam’s official website (nagarnigamagra.com).
- Click “Complaints” option to open the online complaint form. You can also use E-NagarSewa UP portal.
- Fill out the form by providing necessary details such as your name, contact information, and a clear description of the civc issue.
- Upload supporting documents or photos.
- Submit the form.
Finally, note the reference number or request an acknowledgement receipt. If not resolved, escalate the grievance to the Zonal or Deputy Municipal Commissioner with all supporting evidence by re-submitting the grievance.
Escalation to Municipal Commissioner:
If your complaints are not resolved by the designated officials, escalate it to the Municipal Commissioner or Mayor of the Agra Municipal Corporation with all supporting evidence and reference number. You can send a written complaint letter by visiting in-person, post, or email to head office:
- Phone Number: +915622551610
- Email: amcagra1@gmail.com, annfeedback.mayor@gmail.com
- Address: Attn: Municipal Commissioner or Mayor – Agra Nagar Nigam, Near Soorsadan, M.G. Road, Sanjay Place, Agra – 282002.
Note: If the submitted complaint is not resolved as per your satisfaction by the Kanpur Municipal Corporation even after escalating to the municipal commissioner, lodge an online public grievance to the State Appellate Authority (Secretary) of the Department of Urban Development through “Jansunwai (Samadhan) UP - Public Grievance Redressal” portal of the government of Uttar Pradesh.
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