Where can I file civic complaints of Chandigarh Municipal Corporation (MCC)?

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To file a civic complaint with the Chandigarh Municipal Corporation (MCC), including issues related to water supply, sewerage, sanitation, solid waste management, street lighting, fire fighting, health, public works, education, urban planning, and taxation, you can follow these steps and use the provided contact details of the municipal corporation:

Register civic complaints to Chandigarh Municipal Corporation
Register civic complaints to Chandigarh Municipal Corporation1527Ă—720 174 KB

MC-CHD Citizen Helplines:

  • Helpline Number: Call at the citizen helpline number +911722787200. For any complaints about civic services in Chandigarh, dial 01722787200 to contact the officials of the municipal corporation.
  • Email: Send an email to smartcity.chd@nic.in.

For technical issues related to online billing transactions through Sampark, call 18001801725. You can also contact Chandigarh Smart City (CSCL) by calling at +911725043196 (for suggestions).

Steps to file an online complaint:

  • Visit MC-Chandigarh’s official website (mcchandigarh.gov.in).
  • Navigate to the “citizen service” section of the menu.
  • Click “Chandigarh eGov” to login or register yourself.
  • Select “online grievance” to open the online complaint form.
  • Fill out the form with required details including the department of the municipal corporation, type of issue, location with ward, and supporting evidence (if any).
  • Submit the form.

Finally, note down the reference/ticket number to track the status. If not resolved, contact the head of department or zonal deputy municipal commissioner.

Escalate to Municipal Commissioner:

If your issue remains unresolved by the HOD or zonal officers, write a grievance letter to the Municipal Commissioner of the Chandigarh Municipal Corporation. You can use the provided format to express dissatisfaction and include your unique ID or acknowledgement number from previous complaints. Send your grievance to the head office of the municipal corporation at:

  • Phone Number: +911722708765
  • Email: comm-mcc-chd@nic.in
  • Address: Municipal Commissioner Cell, Municipal Corporation, Sector 17, Chandigarh.

If your complaint still has not been resolved to your expectations, lodge an online public grievance against the Municipal Corporation to the Appellate Officer of Urban Development Department at Govt. of UT Chandigarh through the “Centralized Public Grievance Redress and Monitoring System (CPGRAMS)" – pgportal.

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