To file a civic complaint about administration, public services, and utilities with the New Delhi Municipal Council (NDMC) including issues related to public utilities (water, streetlights, electricity, public properties, roads, etc.), civic body services (urban development, vendors, parks, or health & hospitals), property tax, building approvals, and other citizen services, you can follow these steps and use the provided contact details:
NDMC Helplines:
- Helpline Number: Call at the toll-free citizen helpline number 1533. To get help from the Central Control Room, call at +911123348300 or +911123348301.
- WhatsApp: Message on +918588887773.
- Email: Send an email to care@ndmc.gov.in.
If you have any complaint about corruption or unethical practices (bribery, threatening, or any other harassment) by the officers or employees, contact the Chief Vigilance Officer (CVO) by calling at +911123743243 or emailing to cvo@ndmcmail.gov.in.
Steps to file an online complaint:
- Visit the NDMC’s official website (ndmc.gov.in).
- Navigate to the Suvidha Camp portal from the online service section.
- Click “Register Your Grievance” to open the online complaint form.
- Fill in the required details including type of complaint, location with ward, and expected resolution.
- Attach any relevant documents or evidence.
- Submit the form.
Finally, note down the reference number for future tracking. If not resolved, escalate the grievance to the Head of Department (HOD) or Director of the respective departments.
Escalate to Municipal Chairman:
If the complaint is not addressed by designated officers within the prescribed time, escalate it to the Municipal Chairman/Commissioner of the New Delhi Municipal Council by writing a complaint letter with the reference number of the unresolved complaint. Send this letter by post or email to:
- Phone Number: 01123743579, 01123742451
- Email: chairperson@ndmc.gov.in / secretary@ndmc.gov.in
- Address: New Delhi Municipal Council (NDMC Head Office), Palika Kendra, Parliament Street, New Delhi-110001.
Note: If your complaints are not resolved within the given time limit or yet not satisfied with the final order of the municipal council, call at 54545454 or lodge an online public grievance to Appellate Authority of Public Grievance Cell through the “GNTCD Public Grievance Monitory System (PGMS)” of the government of NCT of Delhi.
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