How can I file civic complaints of Municipal Corporation Gurugram (MCG)?

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To file a civic complaint about public services and utilities with the Municipal Corporation Gurugram (MCG) including issues related to public utilities (water, streetlight, roads, etc.), sewerage & drainage, bridges/roads maintenance, health & education, municipal hospitals & schools, solid waste management (garbage collection), public toilets & cleanliness, or other infrastructure development, you can follow these steps and use the provided contact details of the Nagar Nigam:

Register your civic complaints to Gurugram Municipal Corporation
Register your civic complaints to Gurugram Municipal Corporation1374Ă—720 93.1 KB

Municipal Corporation Gurugram Helplines:

  • Helpline Number: Call at the toll-free citizen helpline number 18001801817 or +911244753555 to register your complaint directly with MCG.
  • Email: Send an email to cmc@mcg.gov.in or adcmc@mcg.gov.in.

For issues related to garbage collection, call at toll-free number 18001025952 and to clean the sewer and septic tank, dial 14420.

Steps to file an online complaint:

  • Visit the MCG’s official website (mcg.gov.in).
  • Navigate to the “Services” section of the menu.
  • Choose “Grievances” to open the online complaint form. For other issues, select “Water Grievance”, “Property Tax”, or “C&D Waste Grievance” options.
  • Click “Open a new ticket” to open the online form.
  • Fill out the form with the required details including the nature of your complaint, location with ward, department, and description of the issue.
  • Upload supporting documents or photos, if any.
  • Submit the form.

Finally, note down the reference/ticket number from the Helpdesk System of GMDA. If not resolved, escalate your grievance to the zonal joint municipal commissioner or head of the department with an acknowledgement ID. Contact details of the zonal offices are:

Joint Commissioner Phone Number Email
Joint Commissioner – I +911242220154 jc1@mcg.gov.in
Joint Commissioner – II +911242973426 jc2@mcg.gov.in
Joint Commissioner – III +911242392111 jc3@mcg.gov.in
Joint Commissioner – IV +911242212031 jc4@mcg.gov.in
Joint Commissioner – V N/A jc5@mcg.gov.in
Joint Commissioner – SBM +911242392109 sbm@mcg.gov.in

Escalation to Municipal Commissioner:

If your complaint is not resolved to your satisfaction by the joint commissioners or designated officers, escalate it to the Municipal Commissioner of the Municipal Corporation Gurugram (MCG) with the reference number and expected resolution. You can write a complaint letter and send it by post and email to head office at:

  • Phone Number: +911242370911
  • Email: cmc@mcg.gov.in
  • Address: Chief Municipal Commissioner Office, Municipal Corporation of Gurugram, Plot No. C-1, Info. City, Sector 34, Gurugram – 122001.

:tipping_hand_man:t5: Note: If your previous complaints are not resolved by the Municipal Corporation of Gurugram even after escalating to the municipal commissioner, lodge an online public grievance to the Appellate Authority of the PG Cell (Secretary) at the Directorate of Urban Local Bodies (DoULBs) through “CM Window - Haryana CM Grievance Cell” of the government of Haryana.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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