How can you file complaints about government offices to CM Helpline of Madhya Pradesh (MP)?

Government
, ,
1

If you have complaints about citizen services, government offices (municipal corporation, Nagar Palika/Parishad, gram panchayats, police, etc.), departments, and ministries of Madhya Pradesh, lodge an online public grievance to the Appellate Authority of respective departments through “MP CM Helpline (Jan Hetu – Jan Setu) - Public Grievance System” portal of the government of Madhya Pradesh.

Register your public grievance to MP government through MP CM Helpline
Register your public grievance to MP government through MP CM Helpline1184×720 105 KB

You can complain about government schemes, demand for new civic services (hospitals, schools/colleges, drainage/bridges, roads, etc.), corrupt practices or misuse of power by public officials/employees, and other disputes (registry of land records, public transportation, agriculture schemes/subsidy, food supply, ration, etc.).

:tipping_hand_man:t5: Note: To register your complaint, you can call at the toll-free MP CM helpline number 181 or email cmhelpline@mp.gov.in. You can also message the CM Helpline on WhatsApp at +917552555582. Other helplines where you can give missed calls are +917552706666 (tree plantation) or +917552599999 (clean toilet – TCMS).

Steps to file an online complaint:

  1. Visit the MP CM Helpline website (cmhelpline.mp.gov.in).
  2. Click “Submit Complaint/Demand Suggestion” option.
  3. Enter your mobile number to create an account or log in if you already have one.
  4. Read and accept the disclaimer and proceed after understanding the terms.
  5. Open the online complaint form and select the “Complaint” or “Demand and Suggestion” option.
  6. Fill out the form with all required details including:
    • Provide your personal details (name, mobile number, address).
    • Specify the department/ministry and sub-department involved.
    • Describe the nature of your complaint in detail.
    • Mention the district, village/city, and local government office (if relevant).
    • Attach any supporting documents (PDF or images).
  7. Submit the form.

Finally, note down the reference number to track the status. You may email the Public Service Management Department (PSMD) for technical issues at lokseva001@gmail.com.

If your grievances are not resolved to your satisfaction, escalate it by re-submitting an online grievance to appeal to higher authorities with the reference number of the case. The levels of escalations are:

  1. First Appeal Officer
  2. Second Appeal Officer
  3. Chief Minister’s Office (CMO)

For information requests, file an online RTI with the relevant department or ministry.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5:

2 Likes