How can I file civic complaints of Surat Municipal Corporation (SMC)?

Government
, ,
1

To file a civic complaint about citizen services, administration, and utilities with the Surat Municipal Corporation (SMC) including issues related to public utilities (water, electricity, public properties, roads, etc.), civic body services (urban development, parks, vendors, health & hospitals, etc.), property tax, building approvals, corruption or misuse of power, and other citizen services, you can follow these steps and use the provided contact details of the Mahanagarpalika:

Regsiter your civic complaints to Surat Municipal Corporation
Regsiter your civic complaints to Surat Municipal Corporation1311Ă—720 66.3 KB

Surat Mahanagarpalika Helplines:

  • Helpline Number: Call at the toll-free citizen helpline number 18001238000 or +912612451913 / +912612423751. In an emergency, contact the central control room by calling at +912612423756 or +919724346021.
  • WhatsApp: Message on +917623838000.

To report issues related to the collection of plastic waste, call at 18002333002 or for construction & demolition waste, contact 18002122829.

Steps to file an online complaint:

  • Visit SMC’s official website (suratmunicipal.gov.in).
  • Navigate to the “Online Services” section of the menu.
  • Choose the “Complaints” option.
  • Click the “Lodge a new complaint” option to open the online complaint form.
  • Use your credentials to log in, or sign up as a new user.
  • After successfully logging in, open the online complaint form.
  • Fill out the required details.
  • Submit the form.

Finally, note down the reference number to track the status of your complaint. If not resolved, escalate your grievance to the Head of Department (HOD) or zonal deputy municipal commissioner with details of the previous complaint. Contact details of zonal offices are:

SMC Zone Control Room Number Email
West Zone +912612781439, +919724346025 amc.wz@suratmunicipal.gov.in
Central Zone +912612420547, +919724346019 amc.cz@suratmunicipal.gov.in
North Zone +912612480568, +919724346011 amc.nz@suratmunicipal.gov.in
East Zone A +912612551363, +919724346031 amc.eza@suratmunicipal.gov.in
East Zone B +912612551363, +919724346030 amc.ezb@suratmunicipal.gov.in
South West Zone +912612667926, +919724346015 amc.swz@suratmunicipal.gov.in
South East Zone +919724346049, +919724346050 amc.sez@suratmunicipal.gov.in
South Zone A +919724346060 amc.sza@suratmunicipal.gov.in
South Zone B +919724346061 amc.szb@suratmunicipal.gov.in

Escalation to Municipal Commissioner:

If your previous complaint is not resolved within the timeline or you are unsatisfied with the resolution of HODs or zonal deputy commissioner, you can escalate the matter to the Municipal Commissioner of the Surat Municipal Corporation. Provide the reference number of your initial complaint when contacting the Commissioner’s office or writing a complaint letter. You can contact the head office at:

  • Phone Number: +912612423750, +912612422285
  • Email: commissioner@suratmunicipal.org
  • Address: Grievance Redressal Officer of [Department], Public Grievance Cell, Surat Municipal Corporation (Head Quarter), Surat Mahanagar Seva Sadan, Gordhandas Chokhawala Marg, Muglisara, Surat – 395003, Gujarat.

:tipping_hand_man:t5: Note: If your complaints are not resolved by Surat Municipal Corporation within the specified timeframe even after escalation to the Municipal Commissioner, lodge an online public grievance to the State Grievance Appellate Authority of the Urban Development and Urban Housing Department (UD&UHD) through “Gujarat Samadhan - Public Grievance Redressal System (CMO)” portal of the government of Gujarat.

Still, have questions? :thinking: Ask by replying to us. :point_down: We will help you.

4 Likes