To file a civic complaint about administration, public services, and utilities with the Rajkot Municipal Corporation (RMC) including issues related to water supply, waste management (garbage collection), sewerage, public works (roads, streetlights, bridges, drainage), property tax, building approvals, and other citizen services, you can follow these steps and use the provided contact details:
Rajkot Municipal Corporation Helplines:
- Helpline Number: Call at the toll-free citizen helpline number 18001231973 or +912812450077 for initial complaints.
- WhatsApp: Message on +919512301973.
- Email: Send an email to mc_rmc@rmc.gov.in or rmc.smartcity@gmail.com. For online payment issues, email at onlinepayment@rmc.gov.in.
You can also contact the zonal Civic Center of the municipal corporation by calling at the provided phone numbers.
| Zonal Civic Center | Phone Number |
|---|---|
| East Zone | +912812331471 |
| West Zone | +912812389030 |
| Central Zone | +912812221604 |
| Krishna Nagar | +912812311173 |
| Kothariya Road | +912812365250 |
Steps to file an online complaint:
- Visit RMC’s official website (rmc.gov.in).
- Navigate to “Online Services” from the menu.
- Choose the “24x7 Call Center” option.
- Click the “Complaint Registration” option to open the online complaint form.
- Fill out the form with the required details including type of complaint, location with ward name, description of the issue, and expected resolution.
- Submit the form.
Finally, note down the reference number to track the status. You can also submit your complaint through the eNagar Gujarat or e-Nagarsewa portals. If your issue remains unresolved, escalate it to the Deputy Municipal Commissioner or the Head of Department (HOD) at RMC. You may need to reopen the previous complaint or write a new grievance letter.
| Zone RMC | Contact Number |
|---|---|
| East Zone | +912812389274 |
| West Zone | +912812331484 |
| Central Zone | +912812220938 |
Escalation to Municipal Commissioner:
If your complaints are not resolved by HOD and designated officers, escalate your complaint to the Municipal Commissioner or Mayor of Rajkot Mahanagarpalika, providing details of the previous complaint, reference number, and expected resolution, along with any supporting documents. Send your written complaint letter to:
- Phone Number: +912812224133, +912812239973
- Email: mc_rmc@rmc.gov.in
- Address: Attn: Municipal Commissioner or Mayor – Rajkot Municipal Corporation, Dhebarbhai Main Road, Rajkot – 360001.
Note: If your complaints are not resolved by Rajkot Municipal Corporation within the specified timeframe even after escalation to the Municipal Commissioner, lodge an online public grievance to the State Grievance Appellate Authority of the Urban Development and Urban Housing Department (UD&UHD) through “Gujarat Samadhan - Public Grievance Redressal System (CMO)” portal of the government of Gujarat.
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