To file a civic complaint about public services and utilities with the Pune Municipal Corporation (PMC) [1] including issues related to public utilities (water, electricity, public properties, roads, etc.), civic body services (urban development, parks, vendors, health & hospitals, etc.), property tax, building approvals, administration (corruption or misuse of power), and other citizen services, you can follow these steps and use the provided contact details of the Mahanagarpalika:
Pune Municipal Corporation Helplines:
- Helpline Number: Call at the toll-free citizen helpline number 18001030222, operational daily from 7 AM to 11 PM. For extra bill, tax, and payment issues, call at +912025502115.
- WhatsApp: Message on +919689900002.
- Email: Send an email to feedback@punecorporation.org for reporting concerns.
For issues related to online property tax payment, send an email to propertytax@punecorporation.org with a receipt or screenshot of the tax payment.
In case of disaster or flood, contact the PMC Disaster Management Cell [2] by calling the helpline number +912025506800. For free Water Meter Installation in Pune, call at +912025501383 to save money and usage of water under this scheme.
Steps to file an online complaint:
- Visit the PMC’s official website (pmc.gov.in) or use the Pune Connect Mobile App.
- Navigate to the “Online Services” section from the menu.
- Click “Raise a complaint” or “PMC Care” option.
- Click “PMC Login” to log in to your registered citizen account or “Citizen Registration” to register yourself.
- After successfully logging in, open the online complaint form.
- Fill out the form with the required details including type of complaint, ward number, expected resolution, and supporting evidence.
- Submit the form.
Finally, note the reference number to track the complaint’s status. If not resolved, you can escalate the grievance to the Head of Department (HOD) or zonal deputy municipal commissioner by using these contact details:
| Zonal Deputy Commissioner | Phone Number |
|---|---|
| Dy. Commissioner, Zonal Office-1 | +912025597320, +919689931401 |
| Dy. Commissioner, Zone-2 | +912025501596, +919689931499 |
| Dy. Commissioner, Zonal Office-3 | +912025501591, +919689931492 |
| Dy. Commissioner Of Zone No. 4, PMC | +912025508015, +919689931422 |
| Dy. Commissioner Of Zone No. 5 | +912025508092, +919689931759 |
Escalation to Municipal Commissioner:
If the issue remains unresolved or you’re unsatisfied with the response of HODs or zonal deputy commissioners, escalate the matter to the Municipal Commissioner of Pune Mahanagarpalika by submitting a written grievance to head office or via email, including the reference number of your initial complaint. Send the letter to:
- Phone Number: +912025501000, +912025501103
- Email: mco@punecorporation.org, info@punecorporation.org
- Address: Municipal/Joint Commissioner, Public Grievance Cell, Commissioner Office, Pune Municipal Corporation Main Building, Near Mangla Theatre, Shivajinagar, Pune – 411005.
Note: If your complaints are not resolved by the municipal corporation even after escalating the issue to the municipal commissioner, lodge an online public grievance to the Nodal Officer (State Appellate Authority) of the Department of Urban Local Bodies (ULB) through “Maharashtra Public Grievance Redressal System Portal (PGRS)” of the Chief Minister’s Office of the government of Maharashtra.
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The Pune Municipal Corporation (PMC) is the governing body responsible for managing and providing civic services to the city of Pune. It handles a wide range of services, including water and electricity supply, road maintenance, waste management, public health, property tax collection, and building approvals. (Explanation by AI) ↩︎
The Disaster Management Cell is a department within the PMC responsible for handling emergencies like natural disasters or floods. You can contact them by calling the helpline number +912025506800 if you encounter such situations. (Explanation by AI) ↩︎