If you have complaints about the internet, fiber/broadband, network connectivity, payment/billing or other Airtel telecom services, and you are one of the customers, follow the below instructions and use the provided customer service details:
Airtel Customer Care Numbers:
- General Inquiry: Call to the toll-free number 121, 198, or 12150
- WhatsApp: Message on +919910099100
- Email: Send an email to 121@airtel.in with the location of the issue and details of the technical problem (if any)
Other Helplines:
- Digital TV (DTH): Dial the toll-free number 18001036065 or email to digitaltv@airtel.com
- Broadband (Airfiber): Call at 12150, or email to support@airtelxstream.in with your connection number.
If complaints are not resolved, you may call the nodal officer at +919810198101 (prepaid) or +919810012345 (postpaid).
For any complaints related to Airtel Payment Bank, call the helpline number 400 / +918800688006 or email at wecare@airtelbank.com.
File a Complaint Online to Airtel:
- Visit the Airtel’s website or Airtel Thanks App.
- Click “Help” from the account section provided in the menu.
- Select the type of service.
- Open the email/chat form, online complaint form (selfcare), or mobile app.
*Fill out the online complaint form with your name or Airtel customer ID, location, the subject of your complaint, and a summary of the problem. - Submit the form.
Finally, keep the reference number for tracking and future escalation. You can also use the social media channels of Airtel to raise your concerns.
Escalate to Appellate Authority
If your previous complaints about broadband or telecom services are not resolved by the customer support team or local nodal officers within 2 weeks, escalate the complaints to the Nodal Officer or Appellate Authority of Airtel.
You can contact the officials by using the provided phone number and email or submit an online complaint form.
Contact details of state Appellate Authorities:
| Region | Phone Number | |
|---|---|---|
| Bihar and Jharkhand | +919934844866 | appellate.bihar@in.airtel.com |
| Andhra Pradesh and Telangana | +919959444865 | appellate.andhra@in.airtel.com |
| Assam | +919957599118 | appellate.nesa@in.airtel.com |
| Haryana | +919729044865 | appellate.har@in.airtel.com |
| Jammu and Kashmir | +919797344865 | appellate.jk@in.airtel.com |
| Karnataka | +919972544865 | appellate.kk@in.airtel.com |
| Kerala | +919995844865 | appellate.ker@in.airtel.com |
| Madhya Pradesh and Chhattisgarh | +919981544865 | appellate.mpcg@in.airtel.com |
| Mumbai | +919987244865 | appellate.mumbai@in.airtel.com |
| North East | +919612906264 | appellate.nesa@in.airtel.com |
| Odisha | +919937044865 | appellate.orissa@in.airtel.com |
| Tamil Nadu | +919940644865 | appellate.tn@in.airtel.com |
| Delhi NCR | +919958444865 | appellate.del@in.airtel.com |
| Gujarat | +919724544865 | appellate.guj@in.airtel.com |
| Himachal Pradesh | +919805044865 | appellate.hp@in.airtel.com |
| Maharashtra and Goa | +919987244865 | appellate.mah@in.airtel.com |
| Punjab | +919878444865 | appellate.pb@in.airtel.com |
| Rajasthan | +919958444865 | appellate.raj@in.airtel.com |
| Uttar Pradesh East | +919794544865 | appellate.upe@in.airtel.com |
| Uttar Pradesh West and Uttarakhand | +919997444865 | appellate.upw@in.airtel.com |
| West Bengal | +919831844865 | appellate.wb@in.airtel.com |
Note: For more detailed steps and additional contact information, refer to this guide: How to File a Complaint to Airtel Nodal Authority?
Remember to keep a record of the reference or ticket number provided after submitting your complaint.
Appeal to Consumer Forum
If not satisfied with Airtel’s resolution (final response from their Appellate Authorities) or unresolved within 30 days, file an informal consumer complaint with the National Consumer Helpline (NCH).
For the violation of telecom regulatory rules by Airtel, you may approach the Telecom Regulatory Authority of India (TRAI).
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