Amount deducted but airtel recharge not completed

[babu_frm_RJY]

I am recharged my airtel number XXXXXXX191 through my airtel app using my debit card on today 11.40 am (amount 489) amount deducted my bank account but recharge not completed. plz rectify my problem to refund my amount or recharge.

[complainthub]

Dear @babu_frm_RJY

If your ₹489 recharge via the Airtel app failed but the amount was deducted, please raise a complaint immediately through the Airtel Thanks app under “Help & Support” or call 121 (Airtel customer care). Share your transaction ID and date/time of payment. Refunds for failed recharges are usually processed within 7 working days. You can also email 121@in.airtel.com with full details.

@complainthub

File a Complaint Online to Airtel:

• Visit the Airtel’s website or Airtel Thanks App.
• Click “Help” from the account section provided in the menu.
• Select the type of service.
• Open the email/chat form, online complaint form (selfcare), or mobile app.
  *Fill out the online complaint form with your name or Airtel customer ID, location, the subject of your complaint, and a summary of the problem.
• Submit the form.

Finally, keep the reference number for tracking and future escalation. You can also use the social media channels of Airtel to raise your concerns.

Escalate to Appellate Authority

If your previous complaints about broadband or telecom services are not resolved by the customer support team or local nodal officers within 2 weeks, escalate the complaints to the Nodal Officer or Appellate Authority of Airtel.

If still need help, reply to