Complaint Regarding Data Services and Unresponsive Customer Care of Airtel

I am writing to express my dissatisfaction with the data services provided by Airtel and the unresponsiveness of your customer care support. I have been experiencing issues with my data services which have not been resolved despite multiple attempts to contact your support team.

On July 1 2024, after exhausting my daily 1.5GB data limit, I recharged my account with Rs. 29 for an additional 2GB of data per day. However, without any prior warning or notification, my data services were abruptly stopped. Despite checking the Airtel Thanks app as suggested by your automated customer service bot, I found no information regarding my 2GB data pack.

Furthermore, I have attempted to reach out to your customer care through various contact numbers provided, but I have not received any assistance or clarification regarding my data pack. The lack of support and transparency in resolving this issue has caused significant inconvenience and frustration.

I request immediate action to restore my 2GB data pack and a thorough investigation into why my data services were discontinued without any notification. Additionally, I would appreciate it if your customer care support could be more responsive and provide clear information regarding service issues.

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Dear @MohamedFahim

If you are facing a problem regarding the data service issue you are experiencing and have already lodged complaints to the Airtel customer service team, then you should approach the higher authorities.

This can be an error with the activation of your 2GB data pack.

In this case, we recommend you escalate this issue to the Nodal Authority of Airtel in your state. You can reach them via phone number or email.

To get contact details of the Appellate Authority, visit here: Contact Airtel Nodal Authority

Further, you may file an informal consumer complaint with the National Consumer Helpline (NCH) .