Complaint Regarding Unprofessional Behavior at Airtel Iyyappanthangal Branch

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Dear @geethashankar,

To address your concerns regarding the behavior of Airtel linemen and staff, please follow these steps:

  1. Submit a formal complaint by contacting Airtel customer service at 121 or through their WhatsApp : Message on +919910099100 and through their official website’s grievance portal.
  1. If the issue remains unresolved, escalate the matter to the Airtel Nodal Officer for your region. Contact details can be found on the Airtel website.
  1. After receiving a final response or if the grievance redressal time limit (3 months) expires without resolution, you can file a complaint with the Telecom Regulatory Authority of India (TRAI) using the VAS CMS (Complaint Management System).

To file a complaint with TRAI, follow these steps:

  1. File a complaint with your telecom provider first.
  2. If unresolved, escalate it to the Nodal Officer and then the Appellate Authority.
  3. After 3 months or the expiry of the redressal period, file a complaint with TRAI via the VAS CMS (Complaint Management System).

For more detailed instructions, visit Trai Help.

If you require further assistance, please reply to us.

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