airtel pathetic service

[complainthub]

Dear @ash2108

We’re sorry to hear about your experience with the AirFiber service in Pune. Since your complaint remains unresolved despite raising tickets and tweeting, escalate the matter by lodging a complaint on the National Consumer Helpline at 1800-11-4000. You can also email TRAI at ap@trai.gov.in, though note they primarily facilitate regulation, not direct grievance resolution.

@complainthub

File a Complaint Online to Airtel:

• Visit the Airtel’s website or Airtel Thanks App.
• Click “Help” from the account section provided in the menu.
• Select the type of service.
• Open the email/chat form, online complaint form (selfcare), or mobile app.
  *Fill out the online complaint form with your name or Airtel customer ID, location, the subject of your complaint, and a summary of the problem.
• Submit the form.

Finally, keep the reference number for tracking and future escalation. You can also use the social media channels of Airtel to raise your concerns.

Escalate to Appellate Authority

If your previous complaints about broadband or telecom services are not resolved by the customer support team or local nodal officers within 2 weeks, escalate the complaints to the Nodal Officer or Appellate Authority of Airtel.

You can contact the officials by using the provided phone number and email or submit an online complaint form.

If still need help, reply to us.