To file a complaint about telecom and information technology services of AT&T, including issues related to phone (postpaid and prepaid plans), internet, Wifi (wireless devices), broadband, streaming services (videos & shows), DirectTV, U-verse TV, home phone services, and business & accessories, you can follow these steps and use the provided contact details of AT&T customer service:
AT&T Customer Support:
- Customer Service Number: Dial the toll-free number 611 for wireless services or hotline 18003310500 for internet and home services. From abroad, call at +13149256925 (International).
- Email: Send your complaint to attcustomercare@att.com / customerissues@att.com for wireless and internet issues, or uversecare@att.com for U-verse TV services.
FirstNet customers can dial the hotline at 18005747000 to report an issue with the executive. If you want to help with new wireless service, call to 18883336651. For complaints related to internet, phone, and TV services, use the hotline 18002882020 or +18003333474 / +18339041656 (for ATT DIRECTV) to resolve your concerns with AT&T.
Dial the toll-free number 18002882020 for issues related to internet billing, account & tech support. If a similar problem is about the wireless connection of AT&T, call 18003310500.
Note: Small Business customers can report their issues by using these hotlines; +18003310500 (Wireless) or +18558595896 (Internet, Phone, and TV)
File an Online Complaint:
- Visit AT&T’s official website (att.com).
- Navigate to the ‘Support’ section from the menu. For business disputes, go to “Business Support”.
- Choose the relevant category (Wireless, Internet, TV) and click on ‘File a complaint’.
- Provide necessary details such as your name, account information, and a detailed description of your issue.
- Attach any relevant documents or evidence, if required.
- Submit the complaint.
Finally, note down the reference number for future correspondence. You can also use AT&T’s mobile app for online services and to chat with customer service executives. If not resolved, request the executives to escalate your case to a senior official or head of service.
Escalation to FCC:
If the previous complaint is not resolved by the customer service team or CS Head of AT&T, file an informal complaint with the Federal Communications Commission (FCC) by providing necessary details such as the reference number of the unresolved complaint, name of the operator, location of the issue, and expected resolution.
As a last resort, you may approach the respective state Bureau of Consumer Protection Authority for unresolved issues or violations of consumer rights, with all relevant documentation, reference number, and evidence of your attempts to resolve the matter with AT&T and the FCC.
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