To file a complaint about telecom services of Xfinity, including issues related to cable TV, internet, phone SIM (postpaid and prepaid plans), optical fiber (wired), and wireless devices (WiFi gateway) & home connectivity, Comcast business [1] solutions, and home security, you can follow these steps and use the provided contact details of Comcast:
Xfinity Customer Support:
- Customer Service Number: Call the toll-free number 1800-934-6489 (1800-XFINITY) or hotline 8558701311 (for Comcast orders). You can also send an SMS with the word “
HELP” to 266278. - Email: Send an email to cancel@xfinitymobile.com for device cancellation/return requests or bbdisclosures@comcast.net for website access issues.
For disputes related to recharge/billings, call at 8889364968 and to request copy of the Installment Agreement, you can contact at 18889364968.
Note: If you have issues regarding Comcast business, call at 8003913000 / 8007414141 or 8554660144 (new customers) to talk with the customer support team. Small and medium businesses can use the hotline 8554520168 to communicate with executives.
In case of other services of Comcast Business, use these provided customer service numbers:
| Comcast Business | Customer Service Number |
|---|---|
| Ethernet | 8007414141, 8664290152 |
| Business VoiceEdge | 8664292321 |
| PRI Trunks | 8665247482 |
| Teleworker | 8665116489 |
| Hospitality | 8558697188 |
| Cloud Solutions | 8558675010, 8669503789 |
Steps to file an online complaint:
- Visit the Xfinity’s official website (xfinity.com) or mobile app
- Navigate to “Support” section from the menu.
- Choose the category of issue to open the online complaint form or click “Chat with Xfinity Assistant” to start a conversation with an executive.
- Provide the required details including customer ID, type of issue, network issue (if any), and expected resolution.
- Submit the form.
Finally, note down the reference/ticket ID to track status. If not resolved, you may also request the executives to escalate the complaint to the CS Head of Comcast.
Escalation to FCC:
If the previous complaint is not resolved by the customer service team or CS Head, file an informal complaint with the Federal Communications Commission (FCC) by providing necessary details such as the reference number of the unresolved complaint, name of the operator, location of the issue, and expected resolution.
As a last resort, you may approach the respective state Bureau of Consumer Affairs for unresolved issues or violation of consumer rights, with all relevant documentation and evidence of your attempts to resolve the matter with Xfinity and the FCC.
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“Comcast Business” refers to the suite of services Comcast offers to businesses, including things like internet, phone, and cloud solutions. It’s different from the consumer-facing services like Xfinity, which are primarily focused on residential customers. (Explanation by AI) ↩︎