To file a complaint about broadband and internet services of Excitel Broadband including issues related to Wi-Fi routers, ONT, mesh networks, optical fiber, OTT streaming, online gaming, residential and commercial (business) broadband services, and security solutions, you can follow these steps and use the provided contact details:
Excitel Broadband Customer Support:
- Customer Care Number: Call the helpline number at +911169656965 or (STD)-69656965 to talk with a representative.
- WhatsApp: Message on +919711973876.
- Email: Send your complaint by email at helpdesk@excitel.com.
For help regarding Excitel Partner services, call at +911169657070 or email partners@excitel.com.
Steps to file an online complaint:
- Visit the Excitel Broadband website.
- Navigate to the “Contact Us” page.
- Login to your account to open the online complaint form.
- Fill out the form with required details including type of issue, customer ID, location, and supporting documents, if any.
- Submit the form.
Finally, note down the reference number to track the status. You can also contact the regional offices of Excitel by calling at the provided contact details.
| Regional Office | Phone Number |
|---|---|
| Delhi | +911169656965 |
| Bengaluru | +918069656965 |
| Hyderabad | +914069656965 |
| Kanpur | +911169656965 |
| Mumbai | +912269656965 |
| Lucknow | +911169656965 |
| Meerut | +911169656965 |
| Gorakhpur | +911169656965 |
| Jaipur | +911169656965 |
| Patna | +911169656965 |
Escalation to Nodal Officer:
If your complaint is unresolved within 30 days or dissatisfied, escalate it to the Nodal Officer by writing a complaint letter including the previous reference/acknowledgement number, billing receipts, and screenshots. You can send this grievance letter to head office:
- Phone Number: +911139240555
- Email: nodal@excitel.com
- Address: Excitel Broadband Pvt. Ltd., 48, Okhla Industrial Estate Phase III, South Delhi – 110020, India.
Further, you can escalate the complaint to the Appellate Authority by emailing appellate@excitel.com.
If not resolved by Excitel, you can lodge a grievance to the Telecom Regulatory Authority of India (TRAI).
Approach Consumer Forum:
If you are not satisfied with the final resolution of Excitel Broadband or your consumer rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) with all supporting evidence.
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